Customer Service/Administrative Associate

Job Description

Job Description

gTANGIBLE Corporation (gTC), is an S corporation and a registered Government contractor that provides services and solutions in:

• National Security Programs
• Professional, Administrative, and Management Support
• Mission and Warfighter Support

We are a Small Business Administration certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and the founder has years of successful experience in the Government contracting arena. Our leadership team is an exceptional group of Government contracting professionals. gTANGIBLE is in the process of identifying candidates for the following position:

Requisition Type: Contingent

Position Status: Full Time

Position Title: Customer Service/Administrative Associate (CS&AA)

Location: Robins AFB, GA

Security Clearance: Tier 1– National Agency Check with Inquiries (NACI)

Duties and Responsibilities

• Prepare recurring and nonrecurring correspondence, reports, and other documents and review and finalize correspondence/documents prepared by others in handwritten or electronic drafts.
• Perform clerical and administrative services, including the use of automated programs and software to produce required databases, spreadsheets, and graphics.
• Comply with all policies of the Aerospace and Operational Medicine Division and ensure appropriate timely and complete case management workflow.
• Attend meetings for discussion of cases and provide administrative computer support for this function on an as needed basis.
• Complete required monthly, annual, and ad hoc reports.
• Communicate all necessary information for appropriate case adjudication and workflow to the case management providers.
• Coordinate activities with ACS, RS and other referring facilities.
• Ensure administrative due outs are performed and completed as by directive.
• Assist with planning, preparation, and execution of four training sources conducted by the SGP division.
• Receive telephone calls, return messages within 2 duty days of receipt.
• Communicate effectively with coworkers, leaders, commanders, first sergeants, MAJCOMs, and AFMEDCOM, and resolve conflicts at different levels.
• Review and process incoming and outgoing correspondence, materials, publications, regulations, and directives.
• Screen incoming mail/calls/emails to identify items that require escalation to designated Government personnel, referral to appropriate staff, rerouting to other organizations, or that can be handled internally.

Knowledge and Qualifications

• Knowledge of processing and managing physical exams and medical standards using military medical environments (e.g., USAF PES), or through equivalent civilian aeromedical, occupational health, or disability evaluation system environments.
• Must possess excellent oral and written communication skills.
• Must be highly proficient with Portable Document Format (PDF) software and the Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Must possess proficient typing skills utilizing QWERTY and 9-key pads.
• Possess or obtain a favorable Tier 1 (T1) – National Agency Check with Inquiries (NACI) or meet the current requirements of DoDM 1000.13-M-VI.
• S. Citizen and U.S. Driver's License
• Prior USAF Surgeon General (SG) or USAF medical office support is a significant plus.
• Knowledge and experience providing quality customer service to Government employees, military personnel, contractors, and/or visitors.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.