Field Technician

Field Technician

The Field Technician is responsible for supporting the daily operation, maintenance, and reliability of all technology used across the theatre circuit, including digital cinema projection systems, audio equipment, IT hardware, and arcade systems. This role ensures high quality presentation standards, rapid response to technical issues, and consistent communication with theatre teams and internal departments. The Field Technician works both on-site and remotely, traveling regularly to assigned locations to perform repairs, preventative maintenance, and training. This position plays a critical role in ensuring reliable theatre operations and exceptional presentation quality. This position blends technical expertise, field service work, problem-solving, and cross-department collaboration. Ideal candidates are self motivated, adaptable, and eager to expand their knowledge of cinema technology, IT systems, and arcade equipment.

Primary Responsibilities:

• Operate, monitor, and maintain digital cinema projection systems and audio equipment.
• Build and schedule movie playlists, trailers, and advertisements.
• Monitor picture and sound quality during screenings and take corrective action as needed.
• Manage digital content transfers, encryption keys (KDMs), content play lists (CPLs), show play lists (SPLs), and related assets.
• Perform routine and preventative maintenance on projection, audio, and server equipment, typically twice per year or as directed by manufacturers.
• Maintain projection booths and equipment in clean, safe working order.
• Track and manage inventories such as xenon bulbs and 3D glasses, including weekly reporting and reorders.
• Assist with installation, upgrades, or replacement of projection and sound systems.
• Monitor and maintain IT hardware at each location, including point of sale systems, credit card pin pads, networking components, and security cameras.
• Troubleshoot and resolve IT issues, escalating when necessary.
• Maintain inventory of spare parts and replenish or repair equipment as needed.
• Troubleshoot, repair, and maintain arcade and fun center equipment.
• Maintain and replenish spare parts inventory for arcade systems across multiple locations.
• Respond to emergency calls, emails, and technical issues during regular business hours and after hours.
• Maintain responsibility for each issue until resolved or appropriately handed off.
• Travel regularly to field locations to complete repairs, conduct preventative maintenance, and ensure presentation standards are upheld.
• Communicate consistently with IT, Projection, Film, Operations, and theatre management teams.
• Create and provide training materials for field management and theatre staff.
• Maintain accurate logs, documentation, and reports related to maintenance, repairs, and equipment status.

Requirements:

Knowledge and Skill Requirements:

Qualified candidates must have a high school diploma or equivalent, strong mechanical aptitude, and effective troubleshooting skills. They should possess basic knowledge of computers, networking, and digital technology, along with the ability to work independently, manage time effectively, and maintain strong attention to detail. A commitment to presentation quality is essential. Experience with digital cinema systems is preferred but not required, and training may be provided. Candidates must also be able to work evenings, weekends, and holidays as needed.

Working Conditions:

The work environment includes a combination of remote work, on-site work, and regular travel to assigned theatre locations. Employees must accurately record all hours worked and comply with all applicable labor laws, including meal and rest break requirements. They must follow all company timekeeping procedures, report any missed or interrupted breaks, and be available to respond to urgent technical issues outside scheduled hours when necessary. This position also requires the ability to lift up to 50 pounds, climb ladders, work in projection booths or confined spaces, stand, walk, bend, and reach for extended periods, and work in low-light environments.

Benefits:

Health Insurance including Medical, Dental, Vision, Life, Accident, Critical Illness and Hospitalization. 401(k) retirement plan with company match. Free Movies and Game Play, Discounted Concessions Items, Flexible Schedules, and Employee Discounts.

FLSA & Employment Status: This is an overtime non-exempt full-time position.

Coming Attractions Theatres, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.