SAP C4C Lead

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SAP C4C Lead Utilities Domain

Location: Remote



Duration: 12+ Months Contract with Possible Extension



Interview Process: Video Interviews

Job Summary

STAFFXPERT LLC is seeking a SAP C4C Lead Utilities Domain on behalf of our client in Remote. The ideal candidate will have strong expertise in SAP Sales and Service Cloud Version 2 (formerly SAP C4C) and proven experience leading CRM implementations, migrations, integrations, and optimization initiatives.

This role requires hands-on expertise with SAP Business Technology Platform (BTP) , modern extensibility, clean-core architecture, and enterprise integrations. Experience supporting Utilities industry processes is highly desirable.

Key Responsibilities

• Lead end-to-end implementations of SAP Sales and Service Cloud Version 2 , including discovery, solution design, configuration, testing, deployment, and post-implementation support.

• Translate business requirements into scalable CRM solutions aligned with SAP BTP and clean-core architecture .

• Configure and optimize key sales and service processes, including:

  • Lead and opportunity management

  • Account and contact management

  • Sales pipeline and forecasting

  • Activity and task management

  • Service requests, cases, and workflows

  • Customer interaction and engagement

• Design and implement side-by-side extensions using SAP BTP .

• Leverage SAP technologies including Integration Suite, Extension Suite, Business Application Studio, and Identity Services .

• Support custom UI extensions, workflows, APIs, and event-driven integrations.

• Assess existing SAP C4C V1 environments and define migration or coexistence strategies for Version 2.

• Lead data migration, process redesign, and phased adoption initiatives.

• Integrate SAP Sales and Service Cloud V2 with SAP S/4HANA, SAP ECC, SAP Integration Suite/CPI , and third-party platforms.

• Collaborate with business stakeholders, architects, and technical teams to ensure scalable and reliable CRM solutions.

Required Qualifications

• Strong hands-on experience with SAP Sales and Service Cloud Version 2 / SAP C4C .

• Proven experience leading SAP CRM/C4C implementation projects.

• Hands-on expertise with SAP BTP and cloud-native extensibility.

• Strong knowledge of SAP Integration Suite / CPI , APIs, and enterprise integrations.

• Experience integrating SAP C4C with SAP S/4HANA and/or SAP ECC .

• Experience with C4C V1 to Version 2 migration, transition, or coexistence strategies .

• Strong understanding of sales, service, and customer engagement processes.

• Excellent communication, stakeholder management, and solution design skills.

Preferred Qualifications

• Experience working within the Utilities domain .

• Experience with complex enterprise CRM transformation programs.

• Familiarity with SAP clean-core principles, modern UX, intelligent automation, and AI-enabled SAP capabilities.