Hospitality Associate - Food and Nutrition (Evenings) (Part-Time)

Hospitality Associate

The Hospitality Associate acts as the liaison between the patients, Food and Nutrition Services, and Nursing Services and attends to all patient requests for meals, nourishments and snacks. The HA is responsible for obtaining patient meal orders, accurate menu modification and effective communication with patient services manager, nursing, dietitian and production staff as needed and cleaning and sanitizing of the meal service areas.

Area of Responsibilities:

• Menu Option collection - Obtains all patient menu selections for assigned nursing units. Establishes and maintains competency with tray identification system and therapeutic diet knowledge as related to the patient menu program.
• Therapeutic and consistency altered diets and their interpretation. Attends training and has a working knowledge of the therapeutic and dysphagia diets.
• Menu Modification -- modifies menus accurately based on Diet Order. Utilizes age-specific criteria in menu modification. Maintains competency in all therapeutic diets and ensures that tray preparation follows prescribed sequence and schedules.
• Meal Delivery -- assembles, delivers and collects patient trays during meal service according to policy and procedure. Uses required scripting and ensure completeness and accuracy of tray prior to delivery. Adjusts bedside table tray stand as needed. Assists patients with tray set-up. Delivers and collects courtesy trays and guest trays.
• Patient Satisfaction- demonstrates willingness to maintain patient satisfaction standards.
• Floor Stock - inventories, assembles, and delivers floor stock to assigned areas. Cleans refrigerators as needed. Assists in the preparation and serving of patient meals, nourishments and snacks as directed.
• Customer Service -- Addresses patients by proper names. expresses respect and courtesy in all interactions. uses provided scripting. fosters communication and teamwork, responds to needs within the department. addresses problems in a proactive manner, responds politely and promptly to all patient requests. Projects and maintain a positive impression. Integral role in service recovery program and can satisfy patient needs and requests within facility policies and procedures.
• Communication- Reports meal-services-related concerns to patient services manager, supervisor, nursing or dietitian as needed. Works with all levels of hospital personnel, visitors, and customers in a professional and service-oriented manner at all times.
• Safety and Sanitation -- Follows safety rules at all times. Reports accidents and unsafe conditions to manager. Follows isolation protocols, follows food safety standards and sanitation standards. Basic knowledge of food service, sanitation and food safety. Demonstrates knowledge of proper infection control and food safety standards as evidenced by good hand washing, proper use of FIFO, assurance of proper food temperatures, thoroughly cleans and sanitizes equipment & work areas (steam tables, worktables carts, coolers) clean per department policy.
• Ability to work independently and under direct supervision. Works to improve the daily work routine by discussing work simplification methods with manager.
• In-Services - Attends all departmental in-services and mandatory department meetings.
• Confidentiality -- Maintains patient confidentiality per HIPAA regulations.
• Professional Image -- Maintains neat and clean appearance and always follows Hospital department dress code.
• Performs all other duties assigned by the supervisor or management.

Compliance Statement:

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills:

Education: High School Diploma or GED

Experience: No prior work experience required

Licenses and Certifications: NONE REQUIRED

Qualifications:

Will accept 2 years experience in lieu of High School diploma or GED

Ability to read, write and speak English fluently.

Demonstrate effective interpersonal and communication skills.

Must demonstrate critical thinking and problem solving.

Basic computer skills.

Complete Food Handler training within 6 months of hire.

Must complete food allergens essentials training within 6 months of hire.