Application Support Engineer

Akkodis is seeking an Application Support Engineer for a Contract job with a client in Seattle, WA . The ideal candidate will have strong experience in Network Troubleshooting, LAN Switching, and Root Cause Analysis (RCA), along with expertise supporting large-scale broadband and IP network environments.

Rate Range: $55/hour to $57/hour ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Application Support Engineer Job Responsibilities Include:

• Provide technical support for production broadband network incidents, including customer connectivity issues, service degradation, latency concerns, packet loss, routing failures, and network performance problems.
• Troubleshoot and isolate faults across Layer 2 and Layer 3 network environments, including switching, routing, transport, access, aggregation, and service delivery components.
• Analyze packet captures, routing tables, interface statistics, telemetry data, alarms, logs, and performance metrics to identify root causes and implement corrective actions.
• Utilize network device command-line interfaces (CLI) and monitoring tools to investigate network behavior, validate configurations, and resolve complex technical issues.
• Lead incident investigation and root cause analysis efforts, collaborating with Network Operations Centers (NOC), engineering teams, architects, vendors, and service assurance groups to drive issue resolution.

Desired Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related discipline.
• A minimum of five years of experience in network engineering, network operations, technical support, or broadband service provider environments.
• Strong hands-on experience troubleshooting LAN switching technologies, TCP/IP networking, Ethernet, VLANs, ARP, DHCP, DNS, IPv4/IPv6, and IP connectivity services.
• Experience troubleshooting routing protocols such as BGP, OSPF, IS-IS, VRFs, routing policies, NAT, CGNAT, and Quality of Service (QoS) technologies.
• Demonstrated expertise performing root cause analysis, network fault isolation, and production issue resolution within large-scale network environments.

Preferred Qualifications:

• Experience supporting broadband service provider infrastructures including Fiber-to-the-Home (FTTH), GPON, XGS-PON, OLT, ONT, BNG/BRAS, and subscriber management technologies.
• Knowledge of MPLS, Segment Routing, RADIUS/AAA, dual-stack IPv4/IPv6 deployments, and broadband service assurance platforms.
• Experience working in multi-vendor network environments supporting routers, switches, broadband access systems, and IP transport networks.
• Familiarity with packet capture and analysis tools such as Wireshark, tcpdump, and related network diagnostic utilities.
• Experience with network automation technologies including Python, Ansible, scripting, or infrastructure automation tools.
• Networking certifications such as CCNA, CCNP, JNCIA, JNCIP, or equivalent networking credentials are highly desirable.

This position requires the use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access to controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including some refugees and asylees, or 2) to certain foreign nationals that have received an export license.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaibhav.Singh@ akkodisgroup.com


Pay Details: $55.00 to $57.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.