Customer Service Representative

Job Description

Job Description

BCForward is currently looking for Customer Service Representative in Phoenix, AZ 85007

 

Job Title: Customer Service Representative

Duration: 4+ Months

Location: Phoenix, AZ 85007

 

Description

• The first contact and the liaison between Unclaimed Property and its current and potential clients. This position takes ownership for effectively
• solving customer issues, complaints and inquiries. Specific duties include:
• Managing inbound calls in a timely manner
• Following call CENTER “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

 

Document Control

• Retrieving, classifying and organizing forms and correspondence, specific tasks include:
• Sign for incoming registered for certified mail
• Sort and Distribute mail
• Produce digital copies of documents for retention purposes
• Keep records of incoming packages
• Collect and prepare correspondence to be mailed
• Correct and forward misdirected mail
• Arrange for express delivery when needed

 

Data Entry

• Quickly and accurately capturing information, specific tasks include:
• Transfer data from paper formats into computer files or database systems
• Type in data provided directly from customers
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Sort and organize paperwork after entering data to ensure it is not lost

 

Required Skills:

• Record keeping, data entry, customer service skills, phone experience

 

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

 

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.