Director of Nursing Services

Overview

Our customer is looking for a dedicated DON of a beautiful Continuing Care Retirement Community! Come be a part of a team that makes a difference.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Plan, organize, and oversee all nursing functions within the Skilled Nursing Facility to ensure delivery of high-quality, person-centered care to residents.
• Ensure compliance with all applicable state, federal, and local regulations, including CMS, AHCA, OSHA, and HIPAA standards.
• Develop, revise, and implement nursing policies, procedures, and clinical protocols based on evidence-based practice and regulatory requirements.
• Conduct regular audits of nursing documentation, care plans, infection control logs, MARs/TARs, and clinical outcomes to ensure accuracy and quality compliance.
• Direct the coordination and implementation of resident care plans in collaboration with physicians, therapists, social services, dietitians, and other interdisciplinary team members.
• Participate in and lead Medicare and skilled coverage meetings to ensure accurate clinical justification and compliance with payor expectations.
• Provide clinical support and oversight for admissions and discharges, ensuring proper communication with families and appropriate documentation.
• Manage the grievance process for clinical concerns, ensuring thorough investigations, timely resolutions, and proper documentation.
• Lead the preparation and response for all regulatory surveys and audits; assist in formulating and monitoring plans of correction.
• Monitor incident reports and resident condition changes, conducting root cause analyses as needed to implement corrective actions.
• Review and approve nursing schedules in collaboration with the Scheduler and HR to ensure adequate staffing and skill mix.
• Provide leadership presence during emergencies, including hurricanes, power outages, infectious disease outbreaks, and internal crises.
• Develop and oversee in-service education programs to maintain staff competency, licensure compliance, and training in areas such as fall prevention, wound care, ADLs, dementia care, and resident rights.
• Coach and counsel nursing staff on performance, professionalism, and clinical accountability. Facilitate regular performance evaluations and progressive discipline as needed.
• Serve as a role model and resource for clinical staff, demonstrating best practices, ethical behavior, and a commitment to excellence.
• Monitor and manage departmental budget, approve supply orders, and oversee equipment utilization and replacement planning.
• Participate in Quality Assurance and Performance Improvement (QAPI), Infection Control, and Safety committees, and lead initiatives to improve resident outcomes.
• Support employee engagement by promoting open communication, recognition, and a positive work environment.
• Meet regularly with residents and families to address care-related concerns and participate in care plan conferences.
• Collaborate with the Medical Director, consulting physicians, and community agencies to ensure continuity of care.
• Maintain confidentiality of all resident, staff, and facility information in accordance with policy and HIPAA guidelines.
• Other duties as assigned by Supervisor.

SUPERVISORY RESPONSIBILITIES

• Recruit, train, and schedule health center and assisted living direct care staff
• Supervise all members of the Nursing department including coordinating and approving time off, conducting performance evaluations, counseling, and directing and managing the workflow for the department
• Supervise staff to provide quality services in a caring environment, which strives to preserve the residents' independence and self-respect.
• Conduct regular staff meetings to exchange information and address issues affecting resident care
• Promote job satisfaction

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Active Registered Nurse (RN) license in Florida (Required).
• Minimum of an Associate's Degree from an accredited college/university.
• Bachelor's degree in Nursing (BSN) preferred.
• Minimum of three (3) years of clinical experience in a Skilled Nursing Facility (SNF), Long-Term Care (LTC), or Acute Care setting.
• Minimum 3 years in a supervisory or managerial role in a health care setting.
• Experience in staff education, training program development, and competency assessments.
• Strong knowledge of infection control regulations, CMS guidelines, and survey readiness.

KNOWLEDGE, SKILLS AND ABILITIES

• Attention to Detail: Must be able to follow specific rules and schedules, as established by supervisor, based on resident needs
• Interpersonal Skills: Ability to work in a polite, respectful, caring, calm, and compassionate way
• Ability to Handle Confidential Information: Must be a trustworthy individual who can keep items confidential as appropriate
• Language Ability:
o Ability to communicate effectively in writing and speaking the primary language of the residents.
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
o Ability to write routine reports and correspondence.
o Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills:
o Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Problem-Solving & Adaptability:
o Demonstrates strong critical thinking and decision-making skills in high-pressure and fast-paced environments
o Effectively responds to changing clinical priorities, regulations, and staffing needs with sound judgment and flexibility
o Able to assess complex situations, identify root causes, and implement practical, resident-centered solutions
• Computer Skills:
o Proficient in Electronic Medical Record (EMR) systems such as PointClickCare.
o Skilled in Microsoft Office (Word, Excel, Outlook) and clinical compliance platforms.
o Able to navigate scheduling, training, and regulatory reporting systems.
• Competencies:
o Must demonstrate a warm, positive, and outgoing personality and behavior
o Interacts with Residents, Associates, families, vendors, and other contacts in a courteous and friendly manner
o Respond promptly to the Resident and the visitor's needs. Responds to requests for service and assistance
o In-depth knowledge of federal and state health regulations, clinical standards, and care delivery systems.
o Strong leadership, conflict resolution, and performance management skills.
o Ability to mentor, coach, and motivate staff.
o Exceptional communication and interpersonal abilities.
o Experience managing budgets, staffing, and resource allocation.
o Proficiency in electronic health record systems and Microsoft Office.
o Commitment to fostering a culture of compassion, professionalism, and excellence.
o Strong understanding of gerontology, aging processes, and resident advocacy.
o Possesses excellent organizational skills
o Possesses the ability to take initiative, think independently, and use good judgment
o Must be a team player who can manage multiple tasks at once.