Sales Associate

Sales AssociateMassapequa, New York RetailWe Offer Great Benefits:Generous SPIFF PlansGenerous employee discount programsMajor Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees401(k) PlanCompany Contribution to Retirement Savings PlanPaid TrainingFlexible Work ScheduleDirect Deposit—paid weekly for hourly positionsSupplemental Insurance Policies: Disability, Life Insurance, AccidentCompany Paid Life Insurance for Eligible EmployeesFlexible Spending Account "FSA" for Eligible EmployeesDependent Care FSA for Eligible EmployeesGenerous Vacation Time for Eligible EmployeesPersonal Time for Eligible Employees6 Paid Holidays for Eligible EmployeesWe are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!Position SummaryA Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.Job FunctionsUse the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionGreet every customer you make eye contact with, anywhere in the storeAnswer customers' questions and provide information on procedures and policiesBe at your workstation on timeBe "customer ready" whenever you are on the stage/sales floorMaintain awareness of all promotions and advertisementsRecommend related items when appropriate and execute S.A.L.E.S. processKeep your area of responsibility neat, clean, stocked and priced properlyExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersActively participate in daily huddle meetingsUphold merchandising and store cleanliness standardsOffer a carry-out if appropriateKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.Address all safety concerns immediatelyAdvise store management of any pricing errorsAdvise store management anytime you say "no" to a customerTake initiative to learn product knowledgeTake initiative to learn selling skillsPerform other tasks as asked by store managementSales Floor DutiesAid customers in locating merchandising in store, on acehardware.com, as well as, processing special ordersBe proficient at executing all store services, such as mixing paint, cutting glass, pipe and keysEnsure all shipments are packed out in its proper home and all overstock is awayParticipate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organizedRegister DutiesRing each transaction accuratelyAlways ask for the Loyalty Card before you start a transaction, sign the customer up if neededCall for help when more than 3 customers are waitingKeep busy around the registers when you are not ringingProcess merchandise returns as neededQualificationsRetail Sales experience 1 year (Preferred)Retail Math experience 1 year (Preferred)Bi-lingual (Preferred)Physical RequirementsEssential Physical Ability: Frequency - RequirementWalking: Frequent - Flat surfaces from point to pointStanding: Constant - All work performed on feetSitting: NoneStooping: Frequent - To pick up cartons at floor levelReaching: Frequent - To a height of 6 feetLifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortablyHand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.Pushing/Pulling: Frequent - Move hand jacks from place to placeCarrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally moreClimbing: In-frequent - Stairs in storage rooms; laddersVision: Constant - Read labels, recognize boxes, safety in workingHearing: Constant - Safety signalsCompany IntroductionFounded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello's is one of the largest family-owned hardware store chains in the United States. Six of Vinnie's ten children are now caretakers of the brand he worked so hard to build. Costello's operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, "East Islip Paint" in NY, "Suburban Paint & Commercial Supply" in Maryland, "Tri County Hearth & Patio" in Maryland, "Courtland Fireside Hearth & Spa" in Maryland, "Costello's Hearth & Spa" in NY, as well as nine hearth/spa showrooms in select hardware stores. The company's mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello's, visit at AceFind out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.