Temporary Recreation Leader I-Front Desk

FRONT DESK – RECREATION LEADER I

Temporary position About You You are service-minded, dependable, and take pride in your work. You bring energy, professionalism, and a sense of purpose to every task, whether maintaining a park, supporting a program, or greeting visitors. You become part of a team that takes pride in serving Alexandria and shaping experiences that last a lifetime. Responsibilities Serve with purpose and approach each day with enthusiasm and a commitment to excellence Embody accountability and curiosity by taking initiative, asking questions, and seeking solutions Demonstrate teamwork and respect, supporting colleagues and fostering a positive, inclusive environment Stay responsive and reliable by being attentive, dependable, and engaged with the community Reflect our values through transparency, professionalism, and wholehearted dedication to service Position Overview The Front Desk team is the first point of contact for customers at City recreation and aquatics facilities. As a Recreation Leader I – Front Desk, you’ll provide excellent customer service, process transactions, and support daily facility operations. This is a great opportunity for individuals who are friendly, detail-oriented, and enjoy working with the public in a fast-paced environment. The Opportunity Welcome and assist patrons in person and by phone. Operate point-of-sale software to handle registrations, payments, and facility access. Provide accurate information about programs, policies, and facility operations. Record attendance and support front desk documentation. Maintain cleanliness and order at the front desk area. Communicate effectively with teammates, supervisors, and customers. Report to a Recreation Coordinator or Manager on Duty. Perform related work as required. Your Impact As a Front Desk team member, you help ensure that every visitor feels informed, supported, and welcomed. Your attention to detail and commitment to service excellence help create a smooth and positive experience for everyone who uses our spaces and programs. What You Should Bring The ideal candidate is customer-focused, organized, and comfortable using computers and point-of-sale systems. You should enjoy working with the public, communicating clearly, and handling multiple tasks at once. Qualifications High School Diploma and one (1) year of related experience or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. First Aid training. At least six months of experience in a customer-facing role (e.g., front desk, retail, reception, or recreation setting); basic computer and point of sale system proficiency; and First Aid/CPR certification (or ability to obtain upon hire). Experience working in recreation, fitness, or aquatics environments. Ability to speak a second language (Spanish or Amharic preferred). Availability to work evenings and weekends. Comfortable working in fast-paced indoor or outdoor settings with variable weather. Able to stand or sit for extended periods and lift up to 40 lbs. This position requires successful completion of a criminal background check and/or drug screening prior to employment. #J-18808-Ljbffr City of Alexandria