Human Resources Assistant 3

: Case Management , HR system , Onboarding , Pre Hire , Servicenow Location : Irving , Texas Duration : up to 12 months contract with possible extension Job Description Pay rate :$30 – $35/hr. The pay rate may differ depending on your skills, education, experience, and other qualifications. Featured Benefits: Medical Insurance in compliance with the ACA. 401(k). Sick leave in compliance with applicable state, federal, and local laws. This a hybrid work position requiring in-office work two days a week on Tuesdays and Wednesdays at our Irving, TX site. Responsibilities: Engage Pre-hires and transfers to facilitate the onboarding / transfer process, provide status, and gather additional information as needed. Partner with Recruiting, Security, HR, Payroll, and other internal resources to successfully onboard candidates in a timely fashion in compliance with government regulation and company policy. Review applications for completeness, working with Recruiters to gather missing information in preparation for offer generation. Initiate and tracks status of pre-employment investigations (background check and drug screen). Troubleshoot and resolve issues associated with variety of actions throughout the process. Process new hire and transfer related transactions within our HR system (Workday) utilizing desktop procedures and other reference tools. Administer tasks within the applicant tracking and onboarding systems (ServiceNow), ensuring case documentation is accurate and complete. Answer a broad range of questions related to the Onboarding process from a variety of internal and external stakeholders through a variety of channels (telephone, email, text). Maintain accurate and complete documentation of actions utilizing organizational systems and Microsoft Office suite. Participate in continuous improvement of processes and systems to promote efficiency and customer experience The ideal candidate will: Be highly motivated, self-directed and passionate about our people. Possess effective organization and planning skills. Be able to manage multiple priorities and function independently with minimal supervision. Have ability to use judgment to identify and troubleshoot issues. Demonstrate excellent customer service skills with ability to communicate effectively (both verbal and written). Be able to thrive within a results-oriented, fast-paced, deadline-driven environment The selected candidate must also be able to adhere to an assigned work schedule and work a variety of shifts to support business needs across multiple time zones. Basic Qualifications: High school diploma and 4 years of related experience. Strong customer service, problem solving, and technology skills. Experience using web-based tools and websites to complete actions or troubleshoot issues. Proficiency with the Microsoft Office suite (Excel, Word, and PowerPoint). Strong verbal and written communication skills. Effective listening, reading and comprehension skills. Preferred Qualifications: Knowledge and previous Human Resource experience, specifically as it relates to Onboarding, Staffing, Recruiting, and Pre-Employment Investigations (PEI). Previous experience interacting with a variety of stakeholders including Pre-hires, Talent Acquisition, Hiring Managers, and HR in a service center environment. Demonstrated excellence in organizational and time management skills. Confident phone presence and exceptional customer service skills. #J-18808-Ljbffr