Courier Support Specialist (Full Time, Day/Evening Rotation)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Schedule: Monday-Friday, occasional weekends, start times flex between 6:00am-8:30am during the day shift & evening shift start times flex between 1:30pm-3:00pm, 8-hour shifts


Summary:

• Position Summary: Drives daily from the Suburban Outpatient Pavilion to LGH facilities, physicians' offices and satellites locations in a hospital vehicle, transporting specimens to the core laboratory department for analysis and testing. Transport laundry, storeroom supplies, bulk items, documents and equipment to various LGH facilities and locations. Makes approximately 30 pick-ups stops per 8 hr. shift.
• Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
• Operates an LGH owned vehicle to drive from the Suburban Outpatient Pavilion or the Duke Street hospital to various LGH facilities and physicians' offices for pickup of patient specimens and other materials to be analyzed by the core laboratory.
• Adheres to an assigned time window for each scheduled stop to ensure specimen integrity when delivering to the core lab. Utilizes route sheets that lists predetermined stops with specific locations and pick-up time.
• Understands proper specimen handling procedures to avoid contact with potential bio-hazardous materials and to maintain specimen integrity. Follows proper procedures during a spill to contain potential bio-hazardous materials and contacts proper authorities.
• Communicates with the client during each stop regarding specimen quantity, location and availability.
• Records appropriate information on the route sheets including the number and type of specimens collected, the type of documents delivered and picked up, supplies delivered, the "will call's" added and mileage traveled during the route.
• Drives to and from various LGH facilities, physicians' offices and satellites for delivery of items such as laundry, documents, storeroom supplies, and small equipment.
• Prepares the coolers used to transport the specimens to the core lab. There are several type of coolers prepared depending on the temperature requirements of the specimen being transported.
• Drives in adverse conditions and various types of weather.
• Monitors and reports all problems arising during transportation concerning specimen preservation and condition of courier vehicles. Reports these concerns to resource team leader or supervisor.
• Receives text messages and or calls to perform extra pick-ups "will-call" as required. Changing priorities and or requesting other drivers to assist. Helps to coordinate courier services through direct contact with other courier staff members and communicating with the clients and other LGH members.
• The following duties are considered secondary to the primary duties listed above:
• Organizes items for delivery during route stops.
• Maintains appearance and condition of the courier vehicle. Fills and maintains proper fuel levels in the courier vehicles.
• Reports all problems and potential problems with the vehicle to the resource team leader or supervisor.
• Ability to avoid traffic, construction and other issues through knowledge of area roads and alternate routes.
• Participates in the on-call responsibilities for this position as required.
• Performs other job duties as required.

Responsibilities:

• Minimum Required Qualifications:
• High school diploma or equivalent GED .
• Valid PA driver's license.
• Two 2 years of operating a motor vehicle.
• COGNITIVE REQUIREMENTS
• ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
• • The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
• • The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
• PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:
• • The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.
• TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
• Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
• Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job; to be subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
• EQUIPMENT USAGE REQUIREMENTS
• Equipment Tools: courier vehicles, cargo vans, telephone, cell phone, coolers, hand carts, computer, plate jack, deicer, window scraper, shovel, spill kit
• Software: N A
• PHYSICAL REQUIREMENTS
• Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
• Body Position Movement:
• Sit: Frequently
• Stand: Frequently
• Walk: Frequently
• Bend: Rarely
• Push: Occasionally
• Pull: Occasionally
• Kneel Squat: Rarely
• Reach: Frequently
• Twist: Rarely
• Balance: Rarely
• Climb: Occasionally
• Lifting: Degree of physical exertion is:
• Heavy, exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
• Sensory Abilities specifically required:
• Vision
• Hearing
• PHYSICAL ENVIRONMENT
• WORKING CONDITIONS: Position involves exposure to the following harmful elements:
• Bio hazardous Waste
• Blood borne Pathogens
• Extreme Noise Levels
• Moving Rotating Machinery
• Radioactive Agents
• Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
• ATTENTION CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
• • The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
• NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
• • The position requires that an individual be able to learn new tasks quickly and effectively. change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
• PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think in order to solve a problem by combining two or more elements from past experience or imaginative thought:
• • The position requires the ability to evaluate existing options to resolve a presenting problem. The resolutions or options are clearly defined, limited in number and are altered infrequently. Selection of the most appropriate solution is based on well-established and defined guidelines.
• TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
• Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
• Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.
• Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job; to be subject to danger or risk, or to tension as a regular, consistent part of the job.
• Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
• Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
• Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.
• Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
• EQUIPMENT USAGE REQUIREMENTS
• Equipment Tools: courier vehicles, cargo vans, telephone, cell phone, coolers, hand carts, computer, plate jack, deicer, window scraper, shovel, spill kit
• Software: N A
• PHYSICAL REQUIREMENTS
• Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
• Body Position Movement:
• Sit: Frequently
• Stand: Frequently
• Walk: Frequently
• Bend: Rarely
• Push: Occasionally
• Pull: Occasionally
• Kneel Squat: Rarely
• Reach: Frequently
• Twist: Rarely
• Balance: Rarely
• Climb: Occasionally
• Lifting: Degree of physical exertion is:
• Heavy, exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
• Sensory Abilities specifically required:
• Vision
• Hearing
• PHYSICAL ENVIRONMENT
• WORKING CONDITIONS: Position involves exposure to the following harmful elements:
• Bio hazardous Waste
• Blood borne Pathogens
• Extreme Noise Levels
• Moving Rotating Machinery
• Radioactive Agents
• Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Credentials:
Education or Equivalent Experience:

• H.S. Diploma/GED

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.