Patient Registration Representative-Ambulatory Surgery Center

Banner Surgery Center – Fort Lowell, located at the crossroads of Fort Lowell Road and Oracle Road, is managed by Atlas Healthcare Partners. This facility, equipped with 2 Pre Op areas, 4 PACU bays, 1 Operating Room, and 1 Procedure Room, focuses on Pain Management services. Banner Surgery Center – Fort Lowell is dedicated to providing specialized services in a friendly atmosphere and ensuring their patients trust in the quality of their care. Position Summary This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate. Essential Functions Performs pre‑registration/registration processes, verifies eligibility and obtains authorizations; submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into the A/D/T system, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from payors. Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must consistently meet monthly individual accuracy goals as determined by management. Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre‑registration process. May make collection attempts at the bedside. Must consistently meet monthly individual collection targets as determined by management. May provide financial counseling to patients and their families. Explains company financial policies and provides information on available resources. Assists patients with applying for Medicaid and completing all financial assistance programs (basic financial assistance, enhanced financial assistance, prompt pay discount, loan program). Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance and meet payment collection goals, resolve outstanding issues and/or patient concerns, and maximize service excellence. Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns. Works to meet the patient’s needs in financial services. Consistently meets monthly individual productivity goals as determined by management. Completes daily assignments/work lists, keeps the electronic productivity log up to date, and inputs information accurately. Identifies opportunities to improve processes and practices good teamwork. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, precepting new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers with an excellent service experience by consistently demonstrating core and leader behaviors each and every day. NOTE The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate manager. Minimum Qualifications High school diploma or GED required. Requires knowledge of patient financial services, financial collection services or insurance industry experience normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet and database software is required. Preferred Qualifications Previous cash collections experience is preferred. #J-18808-Ljbffr Atlas Healthcare Partners