In-House Tailor

$25 - $28 per hour

Indochino

Dedham, MA

RESPONSIBILITIES:

Perform and complete alterations according to Indochino’s guidelines and service standards
Provide sound advice on the product, calculating lead times to ensure the customer’s expectations are accurately managed
Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men’s suiting
Customer-centric approach, understanding and showing enthusiasm for the product and brand
Press, steam, and spot clean garments/merchandise as necessary
Follow quality control guidelines and garment inspection
Meet or exceed required productivity levels (300+ units a month at a minimum is expected) and ensure every request is responded to in a timely manner
Complete any rush orders, special requests and escalated situations
Maintain an accurate record of alterations completed, utilizing the tools provided
Coordinate alterations completed by Alterations vendor and work with them to resolve any potential issue
Cultivate customer relationships to create loyalty and foster brand ambassadors
Identify and communicate possible quality discrepancies, both from factory and from vendors
Assist with customer fittings during high traffic situations at the Showroom at Manager’s discretion
Educate customers and Showroom personnel on proper fitting techniques
Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
Communicate supply needs to the Alterations Specialist to ensure all supplies are available at all times

REQUIREMENTS:

High level of applied tailoring skills
Knowledge and ability to complete all alterations needed in store.
Ability to bridge communication between Showroom staff and tailors
Ability to multi-task, prioritize and work within tight deadlines
Strong desire and aptitude to develop, learn and grow through hands-on experience
Proficiency in Word, Excel or Google Docs is a definite asset
A strong design sense and trend awareness across all fields
Previous experience in Fashion Retail an advantage
Ability to communicate clearly and interact with customers and coworkers in a personable, professional manner
High level of ownership, accountability and initiative
Flexibility to work retail schedules such as weekends, evenings, and holidays
Desire to work in a fast-paced environment guided by iterative learning and team engagement.
Excellent organizational, interpersonal, and time-management skills
Ability to move throughout the store, lift up to 10 pounds, stoop, kneel, crouch, twist, stand, and reach with arms

WHY WORK AT INDOCHINO:

Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation: $25.00 - $28.00

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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Vacancy posted 2 days ago

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