Service Writer- Equipment Dealership

Join a Team Built on Over 120 Years of Excellence Since 1904, Koenig Equipment has been a family-owned leader in the Agricultural, Turf, and Construction Equipment industries. We are committed to delivering exceptional customer service while fostering a culture built on trust, ownership, continuous learning, courage, and teamwork. We are seeking a highly organized and customer-focused Service Administrator to support our service operations at our Amelia, Ohio location. This role is critical to ensuring an outstanding customer experience by coordinating service work, supporting technicians, managing work orders, processing warranty claims, and facilitating communication between customers, parts personnel, and service technicians. Compensation & Benefits Total Compensation= $52,000.00-$60,000/yr. Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Training and professional development opportunities Career advancement within a growing organization Key Responsibilities Customer Service & Scheduling Serve as the primary point of contact for customer service requests. Gather service information, prepare estimates, obtain customer approvals, and schedule service work. Communicate clearly and proactively with customers regarding work status, timelines, and changes. Provide alternative repair options when proposed work is declined. Work Order Administration Create, maintain, and process service work orders from opening through final invoicing. Review completed work orders for accuracy, completeness, labor entry, and documentation. Ensure work orders are closed and invoiced promptly. Verify returnable parts are received prior to invoicing when applicable. Service Operations Coordination Coordinate with Service Management to assign work based on technician skill level and availability. Work closely with the Parts Department to confirm parts availability and adjust schedules as needed. Monitor job progress and communicate updates between technicians, management, and customers. Prepare revised estimates and obtain customer authorization when repairs exceed original quotes. Warranty & Process Management Assist with warranty claim administration and warranty work order processing. Support continuous improvement efforts through the creation and maintenance of standardized job codes and service processes. Help coordinate technician training schedules and development activities. Qualifications Required Previous experience in a service administration, service writer, service coordinator, or dealership support role. Strong organizational, time management, and multitasking abilities. Excellent customer service and communication skills. Proficiency with Microsoft Office, including Outlook, Excel, and Word. Ability to work effectively with customers, technicians, and management. Preferred Experience in an agricultural, construction, automotive, powersports, heavy equipment, or equipment dealership environment. Working knowledge of repair processes, service operations, and mechanical equipment. Experience with dealership management systems such as IntelliDealer. Understanding of warranty administration and service department financial performance metrics. Physical Requirements Ability to occasionally lift up to 50 pounds. Why Join Koenig Equipment? At Koenig Equipment, you'll be part of a team that values people, invests in employee development, and takes pride in delivering exceptional service to customers. Our continued growth provides opportunities to build a rewarding career with a respected industry leader. #J-18808-Ljbffr Koenig Equipment