Guest Service Agent

Guest Service AgentJoin the Legacy of Live Oak! As we are preparing to open the doors to Charleston's newest luxury destination, we are seeking experienced and motivated Guest Service Agents to join our team. This role is ideal for an outgoing and hospitable individual with a commitment to excellence in both hospitality and guest experience.The Guest Service Agent plays a key role in setting the tone for an exceptional guest experience. As the first point of contact, the Guest Service Agent is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and resolving guest inquiries with professionalism, efficiency, and warmth.The Guest Service Agent is responsible for front desk responsibilities at the hotel. This involves attending to guest needs and following standard operating procedures within the Property Management System. Other responsibilities include:Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stayAudit and balance reports from the day shift.Schedule guest wake-up calls and reservations for the following dayVerify that all shift work has been completed as outlined on shift checklistRespond to guest inquiries, concerns and complaints as neededCommunicate to all departments as neededAnswer phones and place reservationsBalance cash drawers and record receiptsEmail shift report to all team membersMust be able to work flexible shifts that includes mornings, evenings, weekends, and holidays.Full Time and Part Time availabilityBenefits include:Family Focused CultureDevelopment and Promotion OpportunitiesCompetitive PayHealth, Vision, Dental and Supplemental InsurancePaid Vacation and Holiday Pay401kUncapped Employee Referral Program