LogicMonitor Engineer
Capgemini
Job DescriptionKey Responsibilities:Monitoring Optimization & ScalabilityOptimize LogicMonitor configurations, including custom Data Sources, alert correlation, and device grouping.Ensure monitoring architecture scales across hybrid and multi-cloud environments.ServiceNow Integration & GovernanceMaintain and enhance LogicMonitor–ServiceNow CMDB integration.Ensure accurate alert routing, CMDB hygiene, and alignment with tool rationalization strategies.Automation & PerformanceExpand automation to reduce MTTR and improve operational efficiency.Build capacity dashboards and deliver performance analytics.Root Cause & Incident AnalysisCorrelate metrics, logs, and change events to produce audit-ready incident timelines.Support root cause analysis using advanced monitoring capabilities.Tool RationalizationLead decommissioning of legacy monitoring tools in favor of standardized LogicMonitor adoption.Cross-Functional CollaborationPartner with ITIL leadership and business units to align monitoring strategy with ITIL best practices.Job Requirements:LogicMonitor ExpertiseHands-on experience implementing LogicMonitor SaaS environments.Expert-level skills in:o Collector installation and maintenanceo Device onboarding and configuration updateso Custom alert lifecycle designo Dashboard developmento LogicModule optimizationo Integrations with third-party toolsIntegrationsExperience integrating LogicMonitor with Splunk, ServiceNow, ThousandEyes, Forward Networks, and other monitoring platforms.At least one full lifecycle implementation of the EdwinAI module.Technical StrengthsStrong knowledge of network devices, architectures, SNMP, logs, probes, and visibility tooling.Solid understanding of hybrid cloud platforms (Azure, AWS, GCP) and on-premise infrastructure.Proficiency in at least one scripting or programming language (Python, Powershell or Java)Solid understanding of web technologies ( JSON, RegEx,REST APIs)Process & CommunicationStrong understanding of ITIL frameworks and best practices.Excellent communication and documentation skills for leadership and audit reporting.Ability to work independently, lead initiatives, and operate in an agile environmentJob Description - Grade Specific #J-18808-Ljbffr Capgemini
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