Client Experience Manager

Driving client retention and service adoption, the full-time remote Client Experience Manager will manage a portfolio of managed services clients, acting as a strategic partner and operational liaison to enhance long-term relationships and ensure effective service delivery. Key responsibilities Proactively manage client relationships, aligning service delivery with client business objectives and conducting regular engagement activities Identify and mitigate client risks, ensuring timely communication and resolution during service escalations Collaborate with internal teams to promote service adoption and identify opportunities for cross-selling and upselling additional solutions Required qualifications 3-5+ years in a client-facing role such as Client Success, Account Management, or Managed Services Relationship Management Experience in a Managed Services Provider (MSP) environment strongly preferred Proven track record of managing a book of business with measurable retention and client satisfaction outcomes Experience leading client business reviews and escalation coordination efforts Background in B2B technology services, IT services, or technology consulting environments preferred