Senior Account Executive, Enterprise

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

Drive strategic revenue growth by helping large enterprises modernize how they engage with their customers and deliver differentiated experiences at scale. As a Senior Enterprise Account Executive at Genesys, you will own a portfolio of complex enterprise accounts and prospects, building executive relationships, uncovering high-value business priorities, and connecting those priorities to Genesys solutions. You will lead sophisticated, multi-stakeholder sales cycles and partner across technical, business, and executive teams to shape strategies that drive new business, expansion, and long-term customer value. Genesys brings together AI, cloud technology, and customer experience capabilities to help organizations orchestrate personalized experiences while improving business outcomes. This role offers significant executive visibility, ownership of strategic accounts, and the opportunity to influence enterprise customer experience transformation while expanding your leadership and strategic sales expertise.

Key Responsibilities:

Own the end-to-end sales strategy for a portfolio of large enterprise prospects and existing customers, driving new business and expansion revenue

Develop trusted relationships with C-level executives, senior stakeholders, and key decision-makers to align Genesys solutions with strategic business priorities

Build and grow a qualified pipeline across existing accounts and net new logos to support consistent revenue attainment and long-term territory growth

Lead complex, multi-stakeholder enterprise sales cycles from executive discovery and solution strategy through negotiation and close

Partner with technical experts, solution consultants, and internal teams to develop compelling business cases and solutions aligned with customer priorities

Drive strategic account and territory planning, including accurate forecasting, opportunity management, and prioritization of high-value growth opportunities

Translate complex customer challenges into clear business and technology strategies that demonstrate the value of Genesys Cloud, AI, automation, and customer experience capabilities

Expand strategic relationships within enterprise organizations by identifying opportunities to increase platform adoption and deliver greater customer and business value

Required Qualifications:

7+ years of enterprise software sales experience with demonstrated success managing large, complex accounts and territories

Proven track record of meeting or exceeding revenue targets in complex enterprise sales environments

Demonstrated success developing executive relationships and communicating, negotiating, and closing with C-level stakeholders and key decision-makers

Experience leading complex, multi-stakeholder sales cycles and closing seven-figure enterprise opportunities

Strong ability to understand strategic customer priorities and articulate relevant technology, business value, and enterprise solutions

Experience building and managing pipeline through both expansion within existing customers and acquisition of net new logos

Strong background in strategic account planning, territory management, forecasting, and cross-functional sales execution

Bachelor's degree or equivalent relevant professional experience

Ability to travel up to 50 percent

Preferred Qualifications:

Experience selling enterprise software, cloud, customer experience, or contact center solutions into healthcare organizations

Understanding of healthcare provider environments, customer or patient experience priorities, and enterprise technology buying processes

Experience positioning cloud, AI, automation, or customer experience solutions within complex enterprise organizations

Demonstrated ability to collaborate across sales, technical, partner, and executive teams throughout sophisticated enterprise buying cycles

Compensation:

$111,700.00 - $196,300.00

Benefits:

Medical, Dental, and Vision Insurance.

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off in addition to 10 paid holidays

401(k) matching program

Adoption Assistance

Fertility treatments

Working at Genesys

AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.

A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.

Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.

Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.

Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

What Happens After You Apply

Our Talent Acquisition team reviews your application with the hiring team.

A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

Next, you'll meet the hiring manager and other members of the interview team.

We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at View email address on salesheads.com.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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