Student Accounts Specialist

Clerical Customer Service Position

To perform clerical customer service duties in support of college registration activities involving serving as a cashier and account receivable specialist, handling student complaints, providing information and maintaining related financial records.

Receives general supervision from supervisory or management staff. Exercises no supervision.

Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions:

• Perform general cashiering duties for the college; receive student tuition and fees; issue parking decals; issue receipts; issue refunds as required; maintain necessary records and files of transactions; record all monies received on computer terminal; maintain cash drawer on a daily basis and balance the cash drawer at the end of each day by tender.
• Provide assistance to students and the general public with inquiries and complaints; answers student complaints regarding registration fees, delinquencies and refunds; identify customer service problems and conduct research; communicate results to students as appropriate.
• Answer incoming telephone calls providing general information on college registration policies and procedures as required; and if needed refer calls to appropriate department personnel.
• Maintain petty cash fund; balance petty cash on regular basis.
• Maintain parking ticket information.
• Assist the Accounts Receivable Technician with third party student sponsorships and submit invoices on a timely basis.
• Assist students with tuition deferments and follow up on unpaid deferred tuition and Title 4 refunds to students
• Assist the Accounts Receivable Technician with submitting unpaid accounts to the collection agency and NCDOR.
• Assist with ID production.
• Other duties as assigned.

Other Important Functions:

• Perform a variety of general clerical duties including typing and proofreading a variety of documents.
• Assist with shredding and disposing of outdated financial documents.
• Perform related duties and responsibilities as required.

Qualifications:

Knowledge of:

• Basic customer relations techniques
• Basic computer knowledge
• Principles and procedures of record keeping
• Research and answer department questions regarding status of accounts, the proper coding of transactions and related matters.
• Procedures and practices involved with handling money, issuing receipts and balancing a cash drawer

Ability To:

• Learn to operations, services and activities of a customer service program.
• Respond tactfully and courteously with the public in answering student inquiries and referring complaints.
• Establish and maintain cooperative working relationships with those contacted in the course of work
• Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
• Work independently in absence of supervision
• Maintain a variety of records and files
• Maintain effective audio-visual discrimination and perception needed for:
  1. Making observations
  2. Reading and writing
  3. Communicating with others
  4. Operating assigned equipment
  5. Handling varied tasks simultaneously
• Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:
  1. Standing or sitting for extended periods of time
  2. Bending, stooping, climbing or lifting up to 50 pounds
  3. Operating assigned equipment
  4. Handling varied tasks simultaneously
• Maintain mental capacity, which allow the capability of:
  1. Making sound decisions
  2. Responding to questions
  3. Demonstrating intellectual capabilities

Experience and Training Guidelines:

Minimum Education/Training:

High School Diploma or equivalent

Minimum Experience:

One year of cash handling and customer service required.

Preferred Education/Training, Experience, Skills:

Associates Degree in Accounting or Business preferred.

Special Instructions to Applicants:

• This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
• Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
• Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
• To claim veterans' preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.

Benefits

State of NC benefits