Network Operations Technical Service Desk Lead

Job Title

Education and Experience:

Bachelor's degree in a relevant technical discipline with 2-4 yrs. of overall related experience; additional years of directly applicable experience may be accepted in lieu of a degree.

Prior experience overseeing staff and diverse technologies to include NOC Analysts, Subject Matter Experts, and Network Engineers 24x7x365.

Ability to work in a 24/7 operation.

Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.

This is a MIDS Weekend shift position.

Responsibilities:

Assist in providing direct technical support to government customer.

Oversee contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.

Oversee the operations of the GSMO Shift Controllers throughout multiple technology groups.

Work closely with the other functional managers (O&M, RF, CM, DCCC, & Engineering) and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.

Provide situational awareness to government customer on a variety of technology based issues impacted the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.

Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.

Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.

Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.

Technical Knowledge:

I TIL c e rtification.

Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent)

Clearance/Citizenship:

Secret

Must be US Citizen

Travel Requirements:

This position will involve less than 10% travel

Location: Scott Air Force Base, IL.