Jr Field Service Representative - Philadelphia, PA

Job Description

Job Description

About WithMe, Inc.

WithMe, Inc. delivers convenient technology-powered amenities to clients and their guests. On the forefront of innovation, we're a remote first company that emphasizes a healthy work/life balance. We are profitable, operate in all 50 states, and have been ranked as one of the 5000 fastest-growing private companies in the United States for three consecutive years. Watch our employee video to learn more about working at WithMe and discover why we were named a top employer by the National Apartment Association!

Meet our brands:

PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

WithMe, Inc. is actively scaling with many of the National Multifamily Housing Council Top 50 managers and owners in the country, including Lincoln Property Company, Greystar, Fairfield, Avenue5, and many others.

Are you a hands-on problem-solver with a passion for delivering exceptional service? WithMe is hiring a Jr Field Service Representative in Philadelphia, PA to support our printing and coffee solutions! You'll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver's license and the ability to operate a motor vehicle.

As a Jr Field Service Representative, you'll report to the Field Service Supervisor and serve as the face of WithMe, Inc. to our customers—making sure their equipment is installed, serviced, and maintained to the highest standards.

What You'll Do:

• Provide courteous, outstanding customer service during site visits.
• Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers.
• Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites.
• Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters.
• Support wireless printer stations as needed and implement solutions for new customers.
• Maintain accurate inventory of parts and tools.
• Collaborate closely with Operations and Client Experience teams.

What You Bring:

• Located in Philadelphia, PA, with at least 1 year of experience in a customer-facing or field service role.
• Strong communication skills and a customer-obsessed mindset.
• Mechanical aptitude; basic plumbing knowledge or willingness to learn.
• Interest in coffee and/or printing technology is a plus.
• Valid driver's license and ability to travel regionally.
• Ability to lift 65–90 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching.
• Self-motivated, detail-oriented, and committed to high-quality service delivery.
• Willingness to learn new systems, equipment, and processes.

Why WithMe, Inc.?

• 100% remote work environment.
• Employee equity and a chance to shape the future of an innovative company.
• Comprehensive health, dental, vision, life, and disability coverage.
• Retirement plan with company match, plus FSA and HSA accounts.
• Competitive paid time off and an annual training/education allowance.

Ready to make an impact? Join our team today!

Full compensation packages are based on position location as well as candidate experience and qualifications.

This position will also qualify for annual bonus opportunity.

Hourly Rate Range

$24.50—$28.50 USD

The Perks & Benefits for Full-Time Employees

By working at WithMe, Inc., you'll be at the forefront of scaling a high growth, early stage company that's driving innovation.

• The majority of our roles offer a 100% remote work environment although some may require residence in a specific geographic location/region
• You'll get some skin in the game with employee equity
• We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
• There's transparent communication from the top down
• You'll have a collaborative, smart, and forward-thinking team to share ideas with
• You'll have direct, meaningful impact as we scale
• There are fun and inspiring in-person team event opportunities

And we've got you covered on all of the most important benefits:

• Comprehensive health, dental and vision coverage
• Retirement plan with company match
• Life and disability plans
• FSA and HSA accounts
• Annual training and education allowance
• Flexible vacation for full-time salaried exempt employees and competitive paid time off for hourly nonexempt employees

Notice of Recording

WithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation and/or add additional steps to the interview process. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.

Equal Opportunity Employer

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.

Reasonable Accommodations

WithMe is committed to providing reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs. If you need assistance or accommodation during the application or interview process, please reach out to our recruiting team.

California Consumer Privacy Act (CCPA) Notice:

As part of our recruitment process, WithMe, Inc. collects and processes personal data relating to job applicants. We are committed to handling your personal information in a transparent, secure, and lawful manner. This data may include information you provide during the application process (e.g., contact details, work history, and references) as well as any additional information necessary to evaluate your candidacy.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These rights include the right to know what personal data is being collected, to request deletion of your data, and to opt out of the sale of your data. WithMe, Inc. does not sell any personal data of applicants or employees.

For more information about your rights and how we handle personal information, please refer to our Privacy Policy.