Lead Server - Pasque

Job Description

Job Description

Position Overview

We are seeking an experienced Lead Server who is passionate about delivering exceptional hospitality while supporting the daily success of Pasque’s dining room operations. This role is responsible for providing thoughtful, personalized service while mentoring fellow servers, reinforcing service standards, and helping ensure a seamless guest experience.

The ideal candidate is knowledgeable about food, wine, and beverage service, thrives in a fast-paced setting, and enjoys supporting a collaborative team environment. As part of the Food & Beverage team, you will contribute to creating memorable guest experiences while supporting our commitment to responsible operations and sustainability.

• Deliver warm, engaging, and personalized service to every guest.
• Guide guests through menu selections with confidence, including food, beverage, and wine recommendations.
• Anticipate guest needs and provide attentive service throughout the dining experience.
• Maintain comprehensive knowledge of food menus, beverage offerings, ingredients, and daily features.
• Handle guest questions, requests, and concerns professionally and efficiently.
• Create memorable experiences through genuine hospitality and thoughtful service.

• Serve as a resource and mentor for servers by providing guidance, coaching, and support throughout each shift.
• Assist with onboarding and training new team members while reinforcing service standards and expectations.
• Lead by example through professionalism, hospitality, and attention to detail.
• Support restaurant leadership with floor readiness, service execution, and team communication.
• Help identify opportunities to improve guest experience and operational efficiency.
• Foster a positive, collaborative, and accountable team culture.

• Assist with opening and closing responsibilities to ensure the dining room is prepared for service.
• Maintain assigned sections while supporting overall dining room organization and presentation.
• Communicate effectively with culinary, bar, and leadership teams to ensure seamless service.
• Assist with coordinating guest flow and supporting the team during high-volume service periods.
• Ensure tables, service stations, and guest areas remain clean, organized, and welcoming.
• Follow all food safety, sanitation, and responsible alcohol service standards.

• Accurately enter orders into the point-of-sale system.
• Process guest payments and handle cash, credit card, and house account transactions accurately.
• Maintain proper steps of service and ensure billing procedures are completed correctly.
• Verify guest age and support responsible alcohol service in accordance with all local, state, and federal laws.
• Maintain all required alcohol service certifications.

• Work collaboratively with servers, bartenders, hosts, culinary staff, and leadership to ensure seamless service.
• Support fellow team members during busy periods and contribute to a positive team culture.
• Participate in ongoing training and continuously develop food, beverage, and hospitality knowledge.
• Perform other duties as assigned.

• Minimum 2 years of serving experience in an upscale restaurant, hotel, or high-volume dining environment.
• Previous lead, trainer, or supervisory experience preferred.
• Strong knowledge of food, wine, beer, cocktails, and hospitality standards.
• Experience using POS systems and handling guest payments accurately.
• Excellent communication, coaching, and guest service skills.
• Ability to multitask while maintaining attention to detail in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong organizational skills and ability to work independently.
• Must be able to work evenings, weekends, and holidays.
• Current alcohol service certification (or ability to obtain upon hire).

• Stand and walk for extended periods.
• Frequently lift and carry up to 40 pounds.
• Reach, bend, stoop, and perform repetitive motions throughout the shift.
• Safely handle food, beverages, glassware, and service equipment.
• Work efficiently in a fast-paced restaurant environment.

As part of the Populus team, every associate plays a role in supporting our commitment to sustainability. Lead Servers are expected to:

• Practice responsible product usage and minimize food and beverage waste.
• Support proper recycling and composting procedures.
• Maintain awareness of sustainable sourcing initiatives and communicate product knowledge with guests.
• Encourage fellow team members to uphold sustainability practices while leading by example in daily operations.

Successful team members are:

• Passionate about hospitality and creating memorable guest experiences.
• Natural leaders who enjoy supporting and developing others.
• Reliable, accountable, and team-oriented.
• Curious about food, wine, beverage, and culinary experiences.
• Adaptable and calm under pressure.
• Committed to professionalism, cleanliness, service excellence, and continuous improvement.

At Crescent Hotels & Resorts, we believe our associates are the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career while delivering exceptional hospitality.

Eligible associates enjoy:

• Competitive pay
• Comprehensive benefits package
• 401(k) with company match
• Flexible scheduling
• Employee hotel discounts throughout North America
• RTD EcoPass
• Learning and development opportunities
• A collaborative culture where you can grow, contribute, and shine