Falconeri Client Advisor FT at its Westfield Valley Fair Mall, CA - F534 location

divh2Falconeri Client Advisor FT at its Westfield Valley Fair Mall, CA - F534 Location/h2pSalary Range $29.00 - $34.00 Hourly Level Experienced Position Type Full Time Category Retail/ph3Description/h3pFalconeri, founded in 2000 and part of ONIVERSE Group since 2009, is an Italian brand specializing in the creation of extraordinary quality cashmere knitwear for men and women. From the pastures of Mongolia to the stores, Falconeri selects the best raw material, removing any middlemen, caring deeply about every detail, including people and environment. Known for its craftsmanship and use of fine natural yarns, Falconeris style is characterized by clean, minimalist designs that highlight the simplicity of luxury, focusing on long-lasting garments and attention to detail. Falconeri offers a total look, from timeless knitwear and outerwear to versatile essentials, enabling outfits with elegance and comfort. The brand has expanded internationally, with numerous stand-alone stores and a strong online presence./ph3Job Requirements/h3ulliBe responsible for capturing customers information using multiple means to communicate, utilizing phone and written follow-up contact/liliClient Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions/liliAchieve and exceed personal sales and productivity goals agreed upon with your Store Manager/liliDemonstrate a full knowledge of the product including benefits to maximize the sales opportunity/liliUtilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment/liliPartnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs./liliSupporting managers in maintaining the visual and housekeeping standards of the store/liliAble to successfully operate our POS system, send eod emails, opening and closing procedures/liliStore Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store/li/ulh3Qualifications/h3pstrongJob Qualifications/strong/pulliEligibility to work in the US for any Employer/liliHigh School graduate or equivalent/liliMinimum 3+ years of experience in customer service and contemporary or luxury retail industry/liliExcellent verbal, written communication and sales skills, with a strong customer service orientation/liliCommitment, being self-motivated and goal oriented/liliImpeccable presentation and the ability to thrive in a demanding environment/liliProblem solving mindset/liliAbility to work a flexible schedule, including holidays and weekends/liliAdditional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details./liliAbility to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)/li/ulpstrongLanguage Skills (Essential Function): /strong/ppThis position requires proficiency in Chinese. A significant portion of customers interactions that prefer to speak in Chinese, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience./ppstrongCompensation Benefits Package/strong/pulliHourly plus monthly commissions/liliHealth Benefits, including Medical, Dental and Vision/lili401K matching/liliPet Insurance/liliPaid Time off and Sick Time/liliParental Leave/liliPre-Tax commuter benefits for transit and parking/liliPaid Parking at the Mall/liliSign on Bonus/liliReferral bonus/liliEmployee discount/liliFree uniform/li/ul/div