Fleet Services Writer - Department of Public Works / Fleet

Fleet Service Writer

Pay Range (Grade) - H300

Other Compensation Offered - Overtime, Compensatory Time

Employment Type - Full-Time, 40 hours per week

Organization - Public Works - Fleet Management/Warehouse Operations

Location - Maintenance Center: Fleet

Reports to - Shop Manager, Fleet

Leadership Duties - No

Classification - Non-Exempt (41341)

Who We Are

At Carroll County Government, we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants, our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers, community partners, and those we serve. We strive to build collaborative and passionate teams, with opportunities to learn and explore new possibilities in a welcoming workplace. As a team, we are committed, inspired, and connected to make a difference in the community.

What You Will Do

As a part of the Fleet Management/Warehouse Operations team, you will greet and engage with customers, evaluate service requests, and verify warranty coverage. You will assist in scheduling appointments, maintain customer contact information, and finalize work orders for repairs.

Essential Duties

• Greet and engage with customers and employees in a professional and courteous manner. Serve as a point of contact for County agencies and clients.
• Create, maintain, and finalize work orders through the Fleet Management System.
• Evaluate service requests, identify vehicle performance problems, and initiate automotive services and repairs.
• Verify warranty and service contract coverage, develop estimates, write repair orders, and maintain vehicle service records.
• Schedule appointments for equipment preventative services and emergency repairs.
• Schedule and coordinate vehicle transportations and services with third party vendors.
• Maintain customer contact information. Arrange towing and temporary transportation services, communicate time frame for service completion, and answer customer questions and concerns.
• Ensure all work is complete and timely to support department goals. Evaluate feedback and procedures to improve efficiency.
• Invite collaboration and seek learning opportunities. Proactively assist peers to create a supportive work environment.
• Exhibit integrity, ethics, and fiscal responsibility.

How You Will Succeed

• Fostering Communication (Intermediate)
• Scheduling Software (Intermediate)
• Microsoft Office Suite (Intermediate)
• Organizational Skills (Intermediate)
• Service Excellence
• Decision Making
• Collaborating with Others
• Attention to Detail
• Digital Literacy
• Professionalism
• Information Management
• Safety Focus
• Planning and Organizing

You Might Be a Good Fit If

• High school diploma or general education diploma (GED)
• One or more years of related experience
• A comparable amount of education and experience may be substituted for the minimum requirement.

Required

• Valid driver's license
• Forklift Operator license (or must obtain within 6 months of employment)
• Department of Transportation (DOT) physical card

Additional Information

• Requires criminal background check as condition of employment.
• Occasional exposure to potentially adverse environmental conditions, including, but not limited to, chemicals, noise, and airborne particles.
• Frequent exposure to potentially adverse weather conditions.
• Frequent physical activity: standing/walking, pushing/pulling, bending, reaching, lifting and carrying, climbing steps, squatting, stooping, kneeling, and related activities.
• Must wear appropriate PPE as required.

Why You Will Love Working Here

All the Benefits You Need

Carroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. For eligible employees, this includes:

• Generous paid time off
• 13 Paid Holidays
• Flexible schedules and remote options, when applicable
• Comprehensive, no deductible medical plans including prescription and vision coverage, low-cost dental plan, and County paid basic life insurance.
• Pension, 401k, and 457 Retirement Accounts
• Up to $9,000 in Tuition Assistance per fiscal year

Carroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people, including County employees, to equal opportunity. Discrimination against County employees on the basis of race, color, religion, age, gender, national origin, sexual orientation, marital status, physical or mental disability is strictly prohibited. The Americans with Disabilities Act, Titles I and II, applies to County government employment. If you have questions, suggestions, or complaints, please contact Kristy L. Bixler, Director, Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment, at the Department of Human Resources View phone number on click.appcast.io) or Md. Relay 711/800-735-2258. The mailing address is 225 North Center Street, Westminster, Maryland 21157.

Questions or need assistance? Please contact us at View email address on click.appcast.io, via telephone at View phone number on click.appcast.io or stop by our office at 225 N. Center Street, Room 100, Westminster, MD 21157 during normal business hours.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.