Floor Supervisor - River Roast

Floor Supervisor - River Roast

River Roast is seeking a motivated and service-focused Floor Supervisor to support daily restaurant operations and deliver exceptional guest experiences. This role is responsible for overseeing front-of-house staff, ensuring service standards are met, resolving guest concerns, and maintaining a positive, team-oriented environment.

Supervise front-of-house team members during assigned shifts.

Ensure excellent guest service and promptly address guest concerns.

Monitor dining room operations to maintain efficient service and hospitality standards.

Coach, train, and motivate team members to achieve performance expectations.

Assist with employee onboarding and ongoing development.

Collaborate with management and kitchen teams to ensure smooth operations.

Support opening and closing procedures, including completion of daily checklists.

Maintain cleanliness, organization, and compliance with health and safety standards.

Monitor staffing needs and communicate operational issues to management.

Foster a positive work environment built on teamwork, accountability, and professionalism.

1-3 years of restaurant, hospitality, or supervisory experience preferred.

Strong leadership, communication, and problem-solving skills.

Ability to thrive in a fast-paced, high-volume environment.

Excellent guest service and conflict-resolution abilities.

Flexible availability, including evenings, weekends, and holidays.

Knowledge of POS systems and restaurant operations preferred.

Food Handler and BASSET certifications are a plus.