Visual Merchandiser - Newbury Street Boston

About the Role As a Visual Merchandiser, you contribute to an inspiring, elevated, and consistent customer experience by implementing visual standards and commercial excellence. You will be responsible for executing the visual, commercial, and styling curation according to visual & commercial guidelines for the store. You will also use your trend and competitor awareness to provide colleagues with the correct information, coach, upskill and develop the store team to contribute to a great customer experience. Responsibilities Contribute to the total OMNI customer experience in your store by ensuring visual and commercial curation according to guidelines (In-direct) Represent your self and the H&M Brand positively during customer interactions (Direct) Organise and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager Launch and maintain the latest global campaigns and sale activities on time according to H&M Brand Standards Ensure good garment care, stock levels, and give input on allocation to Store Management and Area teams Perform sales‑report (KPIs) follow‑up, identify and prioritise visual & commercial opportunities in collaboration with the Store Management team Create efficient and effective actions to increase customer satisfaction to reach sales targets, store goals, budget, and follow‑up actions in collaboration with the Store Management team Follow all procedures, best practices for OMNI services, operational routines, legal requirements, and communication in all areas of the store with the Store team Keep up‑to‑date with fashion scene, trends, tendencies, styles, products, brands, competitors, and relevant influencers Plan time for fashion & trend awareness to understand trend theory and mood boards for styling techniques and product presentation to anticipate customer needs and enhance the shopping experience in store Share, inspire and educate your store teams, keep them updated with seasonal changes, fashion trends, relevant visual & commercial information, in‑store communication, including price perception Coach and develop the Store team´s visual and commercial skills to secure high quality of product & commercial presentation according to guidelines Support & develop daily routines and best practices for your Store team to always ensure a consistent level of visual & commercial standard while maintaining customer service engagement Develop and coach talents and provide onboarding training to new colleagues Organise, provide, and carry out the visual & commercial upskilling for you and your colleagues Complete Visual Competencies & Commercial 4 All trainings based on Regional & Sales Market learning and development goals Support Sales Market and Area teams with expansion (store projects) needs Execute the visual & commercial curation & styling for the store based on commercial calendar, allocation, store activation plan and fashion trends according to mood boards and direction from the visual & commercial guidelines Carry out sample picking best practice routines including stockroom garment quantities, accessories, and shoes to ensure clear trends and stories are created according to inspiration from the visual & commercial guidelines Secure window & styling execution according to visual & commercial guidelines to create inspirational and commercial customer experience Provide good customer flow by maintaining commercial layout, fixtures, to secure the best trend story placement Secure a strong balance and the maintenance of price signs in windows and throughout the store following guidelines according to Global strategy and Sales Market requirements In collaboration with Facilities Management ensure all lighting is working correctly, aimed to highlight our products and display forms in windows and throughout the store Maintain and care for all display forms and interior material (fixtures & fittings) with sustainability in mind In collaboration with Area Visual Manager ensure your store navigation is maintained and kept up to date according to latest guidelines and store layout Ensure your store has enough quantities of sale and other activity including POS material according to local routines Keep sales floor and back of house clean, organised, and safe according to local security guidelines Qualifications Curious, creative, and proactive with effective communication skills and the ability to work cross‑functionally Fashion‑interested with leadership skills who can apply visual and commercial experience in a dynamic environment Experience improving product presentation and commercial execution in store Good knowledge of visual, commercial, and operational best‑practices, routines, and tools Strong ability to manage, follow‑up and act on sales equations and weekly sales reports Benefits We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability Inclusive company culture encourages authenticity and supports overall wellbeing with health insurance, wellness and family support programs, retirement plan, paid leave, and community day Access to a global talent community with career growth opportunities Employee discount at H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound Staff discount card usable on all H&M Group brands in stores and online Participation in the H&M Incentive Program (HIP) Comprehensive benefits: staff discount, medical, pharmacy, vision, and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401k, commuter benefits, health and dependent care FSA, and voluntary benefits Additional Information Compensation: expected base salary range is $22.42 – $25.78 hourly. EEOC Code: SLS Pay Status: Non‑Exempt, Hourly Additional notes: This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. #J-18808-Ljbffr H&M