Logistics Specialist, Small Parcel

Company OverviewPOOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 445 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.Our Covington, LA and Clearwater, FL headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best. Why POOLCORP? Because it’s a place where you can make an impact and grow! At POOLCORP you’ll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader – in so many ways! So, end your job search here – at POOLCORP – Where Outdoor Living Comes to Life!You want Benefits? You’ve got it! Our generous benefits package includes: Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs401 (k) with generous company match13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)100% employer paid Life Insurance and Long-Term Disability InsurancePaid Parental LeaveFully Funded Tuition Education ProgramsBonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual PerformanceEmployee Stock Purchase PlanEmployee Discounts and much more!Location: PINCH Corporate Office - 6385 150th Avenue North, Clearwater, FL 33760OR Covington Corporate Office - 109 Northpark Blvd., Covington, LA 70433Job Summary:The Logistics Specialist, Small Parcel owns our small parcel program end to end: carriers and vendors, field operations, and customer experience. This position will be the single point of accountability for small parcel performance, cost, and service, and will build the processes that let the program scale through integration.Responsibilities:Vendor and Carrier ManagementServes as primary owner of relationships with parcel carriers (e.g., UPS, FedEx, USPS, regional carriers) and related vendors (packaging, software, audit providers)•Leads carrier negotiations, contract renewals, and general rate increase (GRI) responses; manage accessorials, surcharges, and minimumsRuns quarterly business reviews with carriers using scorecards for on-time delivery, damage, claims, and billing accuracyOversees freight audit and pay; identify billing errors and recovers refunds and creditsManages carrier claims for loss and damage through resolutionEvaluates and onboards new carriers or service levels to improve cost and transit coverageAssesses the acquired business's small parcel profile: volumes, carriers, contracts, systems, and service levelsBuilds and executes the plan to consolidate carriers, migrate shippers, and leverage combined volume for better ratesScales processes, documentation, and training so the program can absorb added volume without service disruptionIdentifies risks early and keeps stakeholders informed through each integration phaseField and Operations SupportActs as the go-to resource for warehouse, distribution, and branch teams on small parcel processesStandardizes shipping procedures across sites: carrier selection, packaging, labeling, pickup schedules, and cutoff timesVisits sites to audit practices, train staff, and resolve recurring issuesTroubleshoots daily exceptions: missed pickups, delays, misroutes, address corrections, and returnsPartners with operations leaders to improve throughout, accuracy, and packaging efficiency (dimensional weight)Customer ExperienceOwns the small parcel experience customers see, from order shipment to delivery and returnsActs as escalation point for customer shipping issues and works with Customer Service and Sales to resolve themSets and communicates service-level expectations, transit times, and shipping optionsSupports customer-specific shipping requirements, routing guides, and compliance programsTracks customer-facing metrics and drive root-cause fixes for repeat problemsData, Systems, and Cost ControlBuilds and maintains dashboards for spend, cost per package, service performance, and claimsManages small parcel budget and forecasting; reports results and savings to leadershipAdministers shipping systems (TMS, multi-carrier shipping software, carrier portals) and ensures rate tables and business rules are accurateRecommends rate shopping, zone skipping, consolidation, and mode-shift opportunitiesAnalyzes parcel spend data including lane analysis, zone distribution, service-level utilization, dimensional weight impact, and carrier invoice auditing.Requirements:Bachelor's degree in Supply Chain, Logistics, Business, or related field, or equivalent experience3+ years of logistics or transportation experience, with a focus on small parcelDemonstrated experience identifying and implementing parcel cost reduction initiatives through network optimization, carrier diversification, contract negotiations, and service-level management.Hands-on experience managing parcel carrier relationships and contracts, including rate negotiationsWorking knowledge of parcel pricing: zones, dimensional weight, accessorials, surcharges, and GRIsExperience with freight audit, invoice reconciliation, and claims managementAdvanced Excel skills (pivot tables, lookups) and comfort analyzing large shipment data setsProven ability to work across operations, customer service, sales, and financeClear communicator who can present to leadership and train frontline teamsPreferredMulti-site or multi-warehouse shipping experienceExperience with multi-carrier shipping software or TMSERP experience (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics)BI tools such as Power BI or TableauExposure to parcel consulting or audit firms and benchmarking practicesAPICS/ASCM (CSCP, CLTD) or similar certificationExperience with hazmat or regulated shipments, if applicable to our productsExperience managing annual parcel spend exceeding $5M and volumes exceeding 100,000 packages annually preferredBilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions. All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.SummaryLocation: Clearwater, FL; Covington, LAType: Full time