Line Service Technician

Job Title

SALARY

$20.67 - $25.84

Job Summary

Under general supervision, services arriving and departing aircraft and is expected to provide excellent customer service while performing these duties. Performs a variety of operations, maintenance and repair functions related to aircraft, airport equipment, and fueling.

Essential Job Functions

• Service aircraft, which includes but is not limited to: Removing all trash, newspapers, etc. off the aircraft
• Fueling aircraft
• Lavatory servicing
• Loading and unloading luggage
• Towing vehicle
• Providing water service (using the water service cart)
• Windshield washing
• Supplying amenities such as newspapers and catering.
• Safely tow aircraft to and from hangars, operate the hangar doors correctly, and ensure the aircraft has clearance before putting into a hangar.
• Communicate with Air Traffic Control tower using proper terminology and communication procedures.
• Towing aircraft back and forth
• Develop and maintain positive relationships with tenants and is familiar with the requirements of major tenants.
• Accept delivery of avgas, jet fuel, unleaded gas, and diesel fuel.
• Performs quality control checks of fuel per NATA and FBO guidelines.
• Inform supervisor with discrepancies regarding fuel deliveries and quality control checks.
• Unloads fuel transport trucks and records fuel distribution.
• Accepts and unloads deliveries of anti-icing chemicals.
• Refills fuel trucks with these chemicals.
• Perform vehicle minor maintenance on airport equipment.
• Wash airport equipment, trucks, loaner cars and other vehicles as directed.
• Performs regularly scheduled safety checks on ground equipment and fuel trucks.
• Inspects T-hangars for function and customer adherence to hangar rules and policies.
• Reports all discrepancies to the supervisor or manager on duty.

Other Job Functions

• Marshal in and out aircraft on arrivals and departures.
• Greets all pilots and passengers.
• Assist passengers with luggage.
• Takes written fuel order from passenger or pilot and relays to appropriate employee.
• Services oil on aircraft as directed by the supervisor or aircraft pilot in command.
• Drive, service and fuel all types of aircraft and airport equipment, including refueling mobile refueling trucks.
• Answer telephones and Unicom during times when Concierge Representatives are not on duty.
• Perform custodial duties in the terminal and corporate hangars, including hangar floors.
• Perform any other duties and responsibilities as directed.

Minimum Qualifications

Knowledge, Skills and Abilities Required:

• Knowledge of office and administrative practices and procedures.
• Knowledge of FAA Guidelines for airport radio advisory communications.
• Knowledge of the principles, techniques, and hazards of aircraft operations.
• Knowledge of the safety requirements for airport operations.
• Knowledge of local, state, and federal regulations governing airport operations and storage of aircraft.
• Skill in using PC Software including current Microsoft Office Suite of applications.
• Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
• Skill with organization and attention to detail.
• Ability to exercise discretion and independent judgment utilizing knowledge of the organization's policies.
• Ability to work independently under general instructions.
• Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
• Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.
• Ability to prioritize deadlines and tasks.
• Ability to learn new systems and procedures quickly.
• Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
• Ability to understand mathematical calculations involving fractions, percentages, and decimals.
• Ability to work within a set schedule.
• Ability to perform general maintenance, including minor electrical, mechanical, and building if needed.
• Ability to work independently without scheduled supervisory staff.
• Ability to make an effective and measured response to aircraft emergency situations by contacting the appropriate authorities and taking steps to maintain safe aircraft operations or temporarily suspend aircraft operations.
• Ability to receive detailed information through oral communication, and to make fine discriminations in sound.
• Ability to perform a variety of physical skills including, but not limited to; carrying, dragging, pulling, pushing and writing.
• Ability to lift or exert forces equivalent to lifting up to 75 pounds.
• Ability to operate a motorized vehicle.
• Ability to operate a variety of equipment including, but not limited to; radio, tractors, and mowers.
• Ability to express proper radio terminology.
• Ability to maintain records and prepare reports.
• Ability to maintain effective working relationships with co-workers, airport patrons and the general public.
• Ability to work 70% of the time in an outdoors environment subject to extremes of temperature, inclement weather and intermittent exposure to fumes and dust.
• Incumbent is subject to potential mechanical, electrical, explosive, toxic waste, and chemical hazards.

Qualifying Education and Experience:

• Valid Texas Driver's License, Class C
• High school diploma or GED and one year of airport experience.

Preferred Education and Experience:

• Customer service skills and NATA Safety First certifications

Employment Screenings Required:

• Criminal background check
• Physical
• Human Performance Evaluation (HPE)
• Drug/alcohol screens
• Motor vehicle report

City of Arlington is an Equal Opportunity Employer.