Operations Manager

Execute the operating plan and communicate strategic direction to the operations team Manage one or more functions across one or more sites Manage supervisors and/or individual contributors and achieve desired business results Act as a point of escalation and resolve exceptions Process and/or reconcile transactions of varying risk and financial value according to established policies and procedures Partner internally to resolve escalations and provide guidance Interact with external customers and/or third parties to complete transactions or resolve escalated issues Provide coaching and development to team members Lead staff meetings and translate strategic direction into tactical operating plans Provide consultation and advice to service partners and customers Identify, influence, and implement process improvement initiatives Represent the operations group on projects Develop and/or approve standard operating procedures Recommend policy improvements Review transactions and reports to identify exceptions, monitor quality, and ensure compliance Manage and be accountable for risk mitigation and business resiliency activities Verify completeness and accuracy of procedures Requirements Typically 5+ years of related experience At least 2 years of previous supervisory experience Knowledge of accountability, customer solutions, compliance, process improvements, results orientation, risk mitigation strategies, and standard operating procedures Competence in decision-making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered No required certification No required license Must be able to work Tuesday through Saturday, 5:00 AM to 1:30 PM PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position Core Competencies Demonstrates strong leadership in managing operations teams, with a focus on process improvement, compliance, and risk mitigation. Proven ability to execute strategic plans and foster effective communication with internal and external stakeholders. Highest-signal resume keywords 5+ Years Related Experience Supervisory Experience Process Improvement Initiatives Risk Mitigation Strategies Standard Operating Procedures ATS Optimization Keywords Hard Skills Process Management Transaction Reconciliation Compliance Monitoring Operational Functions Decision-Making Critical Thinking Soft Skills Effective Communication Problem Solving Coaching and Development Internal Resource Coordination Industry Keywords Accountability Customer Solutions Results Orientation Business Resiliency Escalation Management #J-18808-Ljbffr Jobtailor