Health Information Clerk

Health Information Clerk Summary The Health Information Clerk will be responsible for establishing and maintaining the health information processing (electronic and hard copy) needs of the organization. This includes creating and maintaining patient records, providing assistance with record releases, conducting audits, and ensuring compliance with state, federal regulations and HIPAA. The Health Information Clerk will understand and fully support the mission, vision, and values of Primary Health Solutions. A Day in the Life Conduct routine medical record‑keeping operations and healthcare information management to ensure secure, accurate and reliable patient information management that complies with all applicable regulations. Work closely with administration, vendors and staff to support requests from patients and outside entities for obtaining records to support patient care. Follow established policies and procedures to ensure effective and compliant record management and suggest process improvements. Assist in the implementation of digital technologies and tools to gain efficiencies, facilitate record retrieval, and ensure secure storage. Assist in the facilitation of retrieval, collection, and requests for medical records made by staff, patients, and affiliates. Monitor, facilitate and track all records requests, releases, and authorizations within the Electronic Medical Record. Abide by, adhere to, and conform to all applicable regulations. Maintain an up‑to‑date understanding of applicable policies, processes, laws, and regulations relating to PHI. Report breaches, instances of non‑compliance, patient complaints or similar incidents to the supervisor to protect patient health information. Assist patients, staff and affiliates with medical records requests and questions. Perform all other duties and tasks as assigned. Core Competencies Customer Service: Committed to increasing customer satisfaction, sets proper expectations, assumes responsibility for solving customer problems, ensures commitments are met. Communication: Understands and communicates effectively with others using a variety of contexts and formats including writing, speaking, reading, listening and interpersonal skills. Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements. Quality: Attentive to detail and accuracy, committed to excellence, looks for continuous improvements, monitors quality, finds root causes, acts on quality problems. Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow. Success Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education / Experience Associate degree or a similarly accredited program in health information technology preferred. Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred. At least 3 years of experience in a medical office setting. Strong data entry skills. Excellent verbal and written communication skills. Advanced organization skills. Attention to detail to ensure accuracy. Familiarity with medical terminology. Basic computer skills to scan, organize and access electronic health records. Ability to work independently and possess strong time‑management skills. Excellent problem‑solving skills. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet. Certificates, Licenses, Registrations Registered Health Information Technician (RHIT) or the Certified Electronic Health Records Specialist (CEHRS) preferred. Other Applicable Requirements Ability to speak Spanish desirable. Skill in maintaining records and recording test results. Skill with patients in lower socio‑economic sectors of the community. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate. Affirmative Action / EEO Statement It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr