Team Lead

Job Title Team Lead Reports to Club Manager Status Full Time / Supervisor / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure a positive member experience. Essential Duties and Responsibilities Assist in training and developing staff. Assist in member service oversight, ensuring all staff provide a great customer experience. Very involved in front desk related tasks: Answering phone calls politely and helping with questions or concerns. Taking info calls. Assist with member check‑ins, sign‑ups, cancellations Asociations nursing med aard etc updates to account info. Great/meet potential members and provide gym tour. Facilitate member service issues and questions. Assist with team member management and provide backup support to the Club Manager as needed. Ensure adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist in overseeing cleanliness and appearance of the gym. Assist in managing marketing efforts, ensuring team members are aware and trained on all current marketing promotions. Assist in ordering supplies, keeping inventory, and tracking reports as needed. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds their wants and needs. Listening: actively listens to customers (including coworkers and the public), empathizes, and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic crust. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn Planet Fitness - PF Baseline Fitness #J-18808-Ljbffr