shared services Analyst

Shared Service Analyst (HR/Payroll)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Established in 2011, the Administrative Support Team (AST) is the College of Arts and Sciences' center of expertise assisting over 50 academic, arts, and scholarly units with procurement, payment, human resources, payroll, and foreign national visa transactions. AST also serves as a key touchpoint for College leaders and fiscal staff as they navigate major institutional changes, such as the upcoming 2023 launch of Workday Finance.

AST is committed to creating a collaborative culture that fosters equity of experience and opportunity and in which all team members feel safe, welcome, and included. Sustaining and strengthening this culture is truly a team effort. AST team members are highly motivated self-starters who gladly share knowledge and support with one another to meet rigorous standards of accuracy, efficiency, and customer service. We practice collaboration, engagement, and mutual support by gathering in daily group huddles and weekly process improvement workshops; by working together to balance workloads, research policies and procedures, and address challenging transactions; and by actively listening to each other, our clients, and our colleagues throughout the College and University.

POSITION PURPOSES

We have a new opportunity to join our fabulous team. As a Shared Service Analyst (HR/Payroll), you will become a subject matter and compliance expert in UW's academic, staff, and student personnel policies and processes, and serve as our chief trainer for Workday HR and Payroll practices and documentation. You will be a vital voice in AST's development of new and improved tools and workflows.

DUTIES AND RESPONSIBILITIES

Reporting to the Assistant Director of Personnel, the Shared Service Analyst's job duties include:

Provide guidance to unit administrators related to hiring and payroll policies and procedures, ensuring compliance with UW, State, and Federal best practices.

Submit and track to completion Workday transactions as requested by member units, coordinating with unit administrators and central offices as necessary.

Maintain high compliance standards while also meeting turn-around goals.

Interpret and apply UW policy and best practices for Workday entries. Create resource guides for both CAS departments and AST use, as needed.

Serve as main process trainer for new payroll specialists.

Serve as lead on Salary Transfer process, helping to develop new processes and transition to the new financial system.

Actively participate in all appropriate policy, business process, and customer service trainings, including Workday training sessions, in order to maintain and expand expertise and to identify and pursue areas for process improvement.

Actively participate in daily staff huddles, weekly and monthly workshops, and outreach meetings (as requested).

Collaborate with fellow team members to evaluate current AST processes and policies, develop ideas for updates and improvements, and institute changes that continually reinforce our mission and values.

Maintain positive and productive working relationships with unit administrative staff.

Communicate clearly and collegially with all AST constituents, including customers, central offices, vendors, and colleagues.

Assist departmental staff with the transition to new systems and business practices.

Additional project duties as needed.

Note: While we value the focus and comfort that remote work can afford, we also thrive on the inspiration and camaraderie that comes from working together on campus. We therefore have established two standard work schedules for our team members. You may choose to work in the office throughout the week, or you may request to work remotely up to two days per week (Tuesdays and/or Thursdays only), joining your colleagues in-person Mondays, Wednesdays, and Fridays.

MINIMUM REQUIREMENTS

A Bachelor's Degree and two years of work experience as a Shared Service Specialist, or equivalent combination of education/experience.

ADDITIONAL REQUIREMENTS

Experience in a customer-service-oriented environment.

Experience with complex, cloud-based systems.

Excellent organization and communication skills.

Strong skills in Microsoft Office applications.

Strong attention to detail.

DESIRED QUALIFICATIONS

Experience contributing to continuous process improvement initiatives.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.