Help Desk Support Specialist

Agency Summary The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. Compensation Annual rate: $36,400.00. Benefits package includes a benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Employees receive 11 paid holidays, 15 days of paid annual leave (increasing with every 5 years of service), 15 days of paid sick leave, and longevity payments based on years of service with the State of Oklahoma. Position Summary Helpdesk Support Specialist provides essential administrative support by assisting customers, partners, and field staff, and performing essential administrative tasks. Responsibilities include managing communications via phone, email, chat, and other means, managing document production and records through both manual and technological processes, preparing correspondence, reports, and other documents; maintaining organized filing systems, both physical and electronic; and updating computer records related to various activities. The Help Desk Support Specialist ensures accuracy and efficiency in all tasks to support the smooth operation of the agency’s processes. Position Responsibilities Assists the Help Desk with providing prompt and professional assistance to customers, staff, and partners. Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data. Produces documents of various levels of complexity. Enters and retrieves information using a computer or other data processing equipment and receives and reviews coded and uncoded source documents; proofs previously entered data and makes routine corrections. Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies. Assists customers in securing needed information and documents. Troubleshoots minor IT and equipment issues; for more complicated issues, routes to the appropriate team to find resolution. Other duties as assigned. Knowledge, Skills, & Abilities Knowledge of office methods and procedures; grammar, punctuation, and spelling; mathematics; preparing and interpreting charts and graphs; telephone procedures; and standard business communications. Proficient typing skills with the ability to type at least 40 wpm. Skills required to operate office machines including computers. Ability to follow oral and written instructions; establish and maintain effective working relationships with others; establish and maintain filing systems. Excellent communication skills: excellent customer service; strong problem-solving abilities; and attention to detail. Ability to prepare documents. Education & Experience An Associate’s Degree in any field. OR two (2) years of clerical experience or a closely related field. OR equivalent combination of education and experience. Preference May Be Given To Candidates Who Have previous customer service experience. Is proficient in typing at least 50 wpm with minimal errors. Special Requirements The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency. This position will not require travel. This position works in a comfortable office setting with a computer for a large percentage of the workday. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. #J-18808-Ljbffr