Team Member

Job Title

Team members are responsible for meeting the needs of our customers while executing to the DIY Restaurant Group operational standards.

Essential Responsibilities

• Hold the customer as the most important priority at all times
• Enthusiastically greet the customer making eye contact and smiling
• Take the order listening closely to ensure every order is completed promptly and accurately
• Collect payment from the customer
• Assemble the order checking for accuracy
• Deliver the order making eye contact and repeating the order number and prepared food items
• Thank the customer and invite to return again
• Communicate customer feedback to management
• Educate customers on products offered
• Resolve customer concerns with respect and a sense of urgency
• Complete all required training
• Adhere to all uniform and grooming standards
• Take accountability for understanding all in store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Ensure orders are entered in the POS system accurately
• Utilize cash control procedures
• Understand and complies with all procedures and policies
• Assist in training of new team members
• Prepare quality finished products efficiently per recipe manual standards
• Restock food line and cooler; make sure all products are adequately stocked
• Clean tables, counters, floors, bathrooms, equipment/machines, kitchen and utensils; take out trash
• Complete necessary cleaning checklists
• Maintain a clean and sanitary environment
• Maintain personal hygiene standards, including wearing a clean and complete uniform