Capacity Planning Manager

Job Description

Role : Infra Capacity Planning Service owner

Location : Fully Remote

Lead Infrastructure Capacity Management across on‑prem, cloud, and hybrid environments. Own the service end‑to‑end, drive forecasting, reporting, governance, and partner with engineering, cloud, architecture, and business teams to ensure the organization has the right infrastructure capacity at the right time.

What You’ll Do

Infrastructure Capacity Management

• Own strategy, governance, roadmap, KPIs, and continuous improvement.
• Build frameworks for utilization, demand, forecasting, risks, and future needs.
• Analyze trends to identify constraints and optimization opportunities.
• Drive short‑, mid‑, and long‑term capacity forecasting.
• Support planning for new apps, cloud adoption, DC programs, and AI/ML workloads.
• Run capacity reviews and provide insights for leadership decisions.

Service Ownership

• Own the full lifecycle of the Capacity Management service.
• Define vision, operating model, KPIs, SLAs/OLAs.
• Lead service reviews and maintain a prioritized roadmap.
• Mature the service from reactive to proactive/predictive.

Analytics & Reporting

• Deliver clear reporting on utilization, demand, headroom, and risks.
• Improve dashboards and analytics with engineering/data teams.
• Track KPIs: utilization, headroom, forecast variance, growth trends, incidents.
• Ensure accurate, actionable, leadership‑ready insights.

Stakeholder Engagement

• Act as the primary point of contact for the service.
• Work with Infra, Cloud, Engineering, Architecture, Ops, Apps, Security, FinOps, vendors, and business teams.
• Translate business growth into infrastructure demand.
• Facilitate workshops, reviews, and prioritization discussions.
• Communicate risks, constraints, and investment needs to leadership.

Product & Platform Ownership

• Own capacity dashboards, portals, and processes.
• Convert requirements into epics, features, and user stories.
• Manage backlogs and coordinate delivery with engineering and platform teams.
• Support testing, releases, and adoption monitoring.

Vendor Coordination

• Work with vendors on capacity forecasts and planning.
• Track risks, issues, and dependencies.
• Support executive reporting and governance updates.

What You Bring

• Bachelor’s degree in IT, CS, Engineering, Business, or equivalent experience.
• 7+ years in Infrastructure Service Management, Capacity Management, Infra Ops, Technical PM/TPM.
• Strong experience in enterprise capacity planning and forecasting.
• Solid understanding of compute, virtualization, storage, network, DC, cloud, and hybrid infra.
• Skilled in analyzing utilization, demand, growth trends, and constraints.
• Strong stakeholder management, governance, and roadmap skills.
• Ability to convert technical insights into clear business recommendations.
• Strong analytical, communication, and presentation skills.
• Ability to influence across a matrixed environment.