Associate Director, Northeast Region - Field Reimbursement, Patient Engagement & Customer Solution (PECS)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.comAs guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job Function: Pharmaceutical SalesJob Sub Function: Key Account Management – Pharm (No Commission)Job Category:People LeaderAll Job Posting Locations:Boston, Massachusetts, United States of America, New York, New York, United States, Philadelphia, Pennsylvania, United States, Providence, Rhode Island, United States of AmericaJob Description:Associate Director, Northeast Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS) At Johnson & Johnson Innovative Medicine (JJIM), what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found.Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for an Associate Director, Northeast for the Field Reimbursement Manager (FRM) team, which will be a field-based position. The Northeast region includes New York, NY; Philadelphia, PA; Boston, MA; and Providence, RI.PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.Job DescriptionThe Associate Director is accountable for effectively leading, developing, and directly managing a team of FRM who have access & fulfillment related responsibilities across Neuroscience healthcare provider accounts and executing on the PECS FRM strategy. This role involves collaborating with internal and external stakeholders as well as working in the field with minimal supervision. The Associate Director is focused on ensuring healthcare providers, patients, and caregivers are enabled with the information, tools and resources needed to ensure patient ability to start and stay on therapy. They will also foster communication across multiple JJIM departments including Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales. As the Associate Director, the ideal candidate will:Lead, motivate, coach, develop, and retain a diverse and talented team who are competent and skilled in the JJIM Neuroscience business, the healthcare marketplace, and in access & fulfillmentProven ability building trust, engagement, and team commitment toward a shared visionBe responsible for leading their regionally aligned team of up to 10 direct reports to maximize access & fulfillment related impact for JJIM prescribed patients starting or staying on therapy.Develop both long and short-term strategic planning for the team and manage seamless team execution of related tactics in a fast-paced environmentPull-through district vision, create team culture, drive accountability, manage FRM performance, forge valuable customer relationships, and achieve the team’s overall goalsCoach and develop FRMs to leverage data insights and account management competencies to proactively address access barriersDemonstrate core competencies and support team members in identifying, understanding, and addressing access & fulfillment related patient obstacles including knowledge of Buy & Bill, Medical Benefit and Assignment of Benefit (AOB), specialty pharmacy, and pharmacy benefitEffectively build strong, trust-based relationships and collaborate with partners (e.g., Sales District Managers, SCG, Franchise Marketing, Brand, etc.) and work in the field with minimal supervisionManage and allocate budget in alignment with team objectives.Other duties may be assigned as needed.All responsibilities of the Field Director will be carried out with strict adherence to the JJIM Credo and HCC Guidelines, in line with the FRM Rules of Engagement.The Associate Director reports to the Field Director, Field Access & Affordability Solutions (FAAS) within the PECS organization.Required QualificationsBachelor’s Degree is required. MBA or other related graduate level degree preferredMinimum of 8 years healthcare business related experience required. A concentration in biopharmaceutical market access, field reimbursement or managed markets is preferred.Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes 3+ years of direct people management Demonstrated leadership capabilities and performance success in prior roles A valid Driver's License in one of the 50 United StatesReside within the geography or be willing to relocate to itPreferred QualificationsNeuroscience disease state experienceMBA or other advanced degree/relevant certifications preferredProven ability to navigate high profile, complex business circumstancesExperience developing and executing customer-oriented strategiesAbility to effectively collaborate cross-functionally in a matrix environmentExcellent communication skills (written and verbal) Strong analytical/problem solving skillsExperience in the Neuroscience therapeutic marketDemonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferredExperience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferredThis role involves travel up to 75 % of the time. Final territory boundaries may adjust prior to hire or during employment to optimize coverage and team alignment#NeuroFRM2026Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via and internal employees contact AskGS to be directed to your accommodation resource.Required Skills:Preferred Skills:Account Management, Competitive Landscape, Compliance Management, Cross-Functional Collaboration, Developing Others, Fact-Based Decision Making, Inclusive Leadership, Leadership, Market Access Reimbursement, Market Opportunity Assessment, Operational Excellence, People Performance Management, Performance Measurement, Pricing Strategies, Strategic Thinking, Tactical Thinking, Team ManagementThe anticipated base pay range for this position is :$122,000.00 - $212,750.00Additional Description for Pay Transparency:Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company’s long-term incentive program.Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:Vacation –120 hours per calendar yearSick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar yearHoliday pay, including Floating Holidays –13 days per calendar yearWork, Personal and Family Time - up to 40 hours per calendar yearParental Leave – 480 hours within one year of the birth/adoption/foster care of a childBereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar yearCaregiver Leave – 80 hours in a 52-week rolling period10 daysVolunteer Leave – 32 hours per calendar yearMilitary Spouse Time-Off – 80 hours per calendar yearFor additional general information on Company benefits, please go to: - New York, New York, United States; Boston, Massachusetts, United States of America; Providence, Rhode Island, United States of America; Philadelphia, Pennsylvania, United StatesType: Full time