RMA Technician

Operations Team Member

Who we are: American Innovations protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service.

Are you a hands-on problem solver who takes ownership of every unit that crosses your bench? Do you thrive in a fast-paced environment where your technical skills directly support customers and keep operations running smoothly? Join our Operations team at American Innovations and play a key role in evaluating, repairing, and resolving returned materials for the products our customers depend on!

What we can offer you:

• Competitive benefits focused on your physical well-being, including medical, dental, and vision insurance and company-provided life and disability coverage.
• Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses.
• Opportunities to give back to the community.
• Supportive and collaborative environments, happy hours, and fun events.
• A rewarding culture with a focus on positive business practices and protecting the environment.

What you can offer us:

• Strong technical aptitude with the ability to evaluate, troubleshoot, and repair returned units.
• Excellent organizational skills with the ability to track and document RMA status accurately.
• Self-motivated with the ability to work both independently and as part of a team.
• Solid communication skills, able to relay findings and status clearly to requestors, TSRs, and cross functional teams.
• Comfort working across multiple software platforms simultaneously, including Salesforce and the RMA tracking board.
• A proactive mindset for resolving discrepancies and responding to issues before end of shift.
• Commitment to following ISO9001 standards and ESD safety protocols in a lab environment.

Requirements

What you need to succeed:

• High school diploma or equivalent required; technical training or certification in electronics repair a plus.
• Experience conducting evaluations, calibrations, or repairs on electronic test equipment or similar devices.
• Familiarity with Salesforce or similar CRM platforms for documenting findings and generating quotes.
• Ability to read and interpret technical findings to determine necessary parts and repairs.
• Strong attention to detail with the ability to maintain accurate records and certificates.
• Knowledge of ESD garment requirements and lab safety standards, or willingness to learn and comply.
• Ability to prioritize workload based on due dates and rush status.
• Strong computer skills including Microsoft Office (Word, Excel, Outlook).

Successful applicants must be eligible to work in the US (visa sponsorship is not provided at this time) and must be able to pass a pre-employment background and drug test. American Innovations is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.