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Project Manager

Argyll Infotech, Inc.

Winston Salem, NC

Job Details:


Must Have Skills (Top 3 technical skills only) *
• Lead and manage the AMS team to deliver high-quality support services across multiple applications.
• Serve as the primary point of contact for client stakeholders for all AMS-related activities.
• Ensure adherence to SLAs, KPIs, and other contractual obligations.

Detailed Job Description:


Oversee the delivery and operations of application support services for an apparel CPG account. The


ideal candidate will have a strong background in IT service management, incidentproblemchange


management, and team leadership. Candidate will be responsible for ensuring SLA adherence,


continuous service improvement, and client satisfaction.

Minimum years of experience*:


>14 years

Certifications Needed: No

Top 3 responsibilities you would expect the Subcon to shoulder and execute*:


1. Manage incident, problem, change, and release management processes.


2. Drive root cause analysis and implement preventive measures.


3. Monitor and report on service performance, trends, and improvement opportunities.
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Vacancy posted 4 days ago
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