Aftermarket Service Manager

Job Description

Job Description

Service & Aftermarket Manager | Remote| Direct Hire | Up to $150,000

What Matters Most

• Competitive salary up to $150,000 annually, depending on experience
• Direct Hire opportunity with a rapidly growing global robotics manufacturer
• Preferred location: Duluth, GA (Remote considered for highly qualified candidates)
• Opportunity to build the North American Service & Aftermarket organization from the ground up
• Robotics OEM, industrial automation, or aftermarket leadership experience required

Job Description :

Our client is seeking an experienced Service & Aftermarket Manager to establish and lead its North American Service & Aftermarket organization. This is a unique opportunity for an entrepreneurial leader who enjoys building organizations from the ground up while developing scalable service operations that support long-term business growth. Reporting directly to Sales Operations leadership, this individual will create the service infrastructure, customer support processes, spare parts strategy, and operational framework needed to support a rapidly expanding installed base of industrial robotic systems. Working closely with Sales Directors, Engineering, and customers, this role will lay the foundation for a best-in-class aftermarket organization.

Responsibilities :

• Build and lead the North American Service & Aftermarket organization from the ground up
• Develop service strategies, customer support processes, and operational procedures
• Enhance Service Level Agreements (SLAs), preventive maintenance programs, and service documentation
• Create spare parts and inventory strategies to support customers throughout the equipment lifecycle
• Partner closely with Sales Directors and customers to provide exceptional post-sale support
• Develop service workflows, KPIs, reporting metrics, and operational best practices
• Build long-term customer relationships and support future service growth initiatives
• Collaborate with Engineering, Sales, and Operations to improve customer satisfaction and service delivery

Qualifications & Requirements :

• Bachelor's degree in Engineering, Business, Industrial Technology, or a related field, or equivalent industry experience
• 5+ years of leadership experience in industrial robotics, automation, industrial equipment service, or aftermarket operations
• Proven success building or improving service organizations, aftermarket programs, customer support operations, or field service functions
• Strong knowledge of industrial robotic systems, service agreements, preventive maintenance, spare parts planning, and customer support
• Self-motivated leader with excellent communication and relationship-building skills; U.S. Citizenship is strongly preferred due to expanding government and Navy-related business

Preferred Experience :

• Robotics OEM or automation systems integrator experience
• Industrial robotic arm automation, manufacturing, shipbuilding, heavy industry, or automotive automation
• Experience building service organizations or aftermarket operations from the ground up
• ERP, CRM, warranty management, or field service management systems

Benefits & Perks :

• Competitive compensation package
• Medical, dental, and vision insurance
• Paid holidays and Paid Time Off
• Career advancement opportunities within a rapidly growing global organization
• Opportunity to build and lead a new business function with executive visibility
• Flexible work arrangement for qualified candidates

Your New Organization :

Our client is a global leader in industrial robotics and automation technology experiencing tremendous growth throughout North America. With U.S. sales increasing significantly and continued investment in robotics across shipbuilding, heavy steel fabrication, and industrial automation, the company is building its North American service infrastructure to support long-term customer success. This is a rare opportunity to shape a critical business function within a fast-growing organization.

Your Career Partner :

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding career opportunities. We are committed to helping professionals achieve their career goals while partnering with industry-leading organizations. The Reserves Network is an equal opportunity employer that values diversity, inclusion, and professional growth.