Patient Access Representative

Patient RepresentativeThe Patient Representative ensures that our patient phone calls are answered in a prompt and courteous manner. This position will be responsible for accurately scheduling patient appointments based on BROC and physician protocols. This position is housed in our call center located in the medical clinic in the Bluebonnet office and reports to our office supervisor. The hours of operation are Monday- Friday 8am - 5pm.Duties:Answers the telephone promptly and courteously.Routes all complex medical or financial inquiries to the correct department.Screens patient inquiries and requests for treatment and asks for a problem description to determine priority of treatment.Schedules new and follow-up appointments and ensures accuracy of appointments.Closely follows scheduling policy to ensure fair and impartial treatment of all physicians.Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC.