Senior Customer Service Specialist

The Customer Service Specialist is responsible for receiving and placing customer purchase orders and ensuring timely delivery of merchandise.

MAIN RESPONSIBILITIES

• Deliver exceptional customer support with a focus on relationship management, resolving complaints, and acting as the primary point of contact for order status and issue resolution.
• Conduct weekly client calls to review inventory projections and monthly conferences to discuss long-term demand.
• Process customer orders/changes according to established department policies and procedures.
• Work closely with Sales Engineers and Demand Planners, actively demonstrating customer focus, negotiation, and international teamwork.
• Create, manage, and control inventory projections and levels per customer agreements (Food & Medical and Industrial segment).
• Process sales orders, samples, billing, and merchandise returns; monitor backlog/backorder.
• Access client systems to analyze demand, upload data, and ensure accurate master data (prices, SKUs, etc.).
• Generate and distribute sales/inventory reports (e.g., open orders, consignment in/out, horizontal consumption, projections).
• Coordinate transactions across SAP, Microsoft Office, customer platforms, and email, ensuring timely internal/external communication and maintaining up-to-date documentation.
• Support Lead projects and continuous improvement related to Customer Services, and collaborate with Sales & Quality teams on rework processes and slow-mover sales.

REQUIREMENTS

• Minimum educational requirement: Associated or Bachelor's Degree
• Hard Skills: Experience in logistics, customer service or other fields mainly in manufacturing; Customer service Service Attitude; Monitoring and Control; Proactive communication; Organized / Follow up/ attention to details; Risk management.
• Minimum requirement: English
• Desirable: Italian
• Location: Suwanee (Monday to Thursday in site).