Leasing Assistant

Leasing Assistant - Job Description Communication & People Skills Communicate clearly and professionally with tenants, property owners, vendors, and internal staff Deliver excellent customer service with a positive, solution-oriented mindset Handle complaints calmly, fairly, and with patience Demonstrate strong listening skills to understand and address concerns effectively De-escalate conflicts and resolve issues in a professional manner Organizational & Administrative Skills Manage time effectively and prioritize tasks in a fast-paced environment Multitask across leasing, maintenance coordination, inspections, and administrative duties Maintain accurate records, files, and documentation Coordinate schedules, appointments, and follow-ups Demonstrate strong attention to detail in all tasks Financial & Business Skills Assist with budgeting and monitoring expenses Support rent collection and follow up on delinquencies Understand basic financial reports and property performance metrics Coordinate cost-effective solutions with vendors and contractors Contribute to occupancy goals and revenue optimization Leasing & Sales Skills Market available units through multiple channels Conduct property tours and effectively showcase apartments Screen applicants in accordance with company policies and compliance standards Assist with lease preparation, renewals, and negotiations Support tenant retention initiatives and resident satisfaction efforts Maintenance & Operations Knowledge Maintain a basic understanding of building systems (plumbing, electrical, HVAC) Assist in coordinating preventive maintenance and service requests Work with vendors and maintenance teams to ensure timely issue resolution Support emergency response coordination when needed Conduct property inspections and report findings Legal & Compliance Knowledge Understand and adhere to landlord-tenant laws and regulations Ensure compliance with Fair Housing requirements Assist with lease enforcement and documentation Maintain awareness of eviction procedures and legal processes Follow safety regulations and building code standards Leadership & Management Skills Support supervision and coordination of maintenance staff when needed Demonstrate accountability and reliability in daily responsibilities Exercise good judgment and decision-making under pressure Assist with task delegation and team coordination Technology Skills Proficiency in property management software (e.g., Yardi, Rent Café) Familiarity with online leasing platforms and digital applications Strong written communication skills, including email and digital correspondence Problem-Solving Abilities Respond quickly and effectively to emergencies and urgent issues Prioritize competing demands in a dynamic environment Negotiate solutions that balance tenant needs and business objectives Take a proactive approach to prevent recurring problems Desired Skills and Experience All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. #J-18808-Ljbffr Ultimate Staffing