Retail Attendant - PT - Requisition #704290

GENERAL SUMMARY

The Retail Attendant provides guest service, assistance, and performs sales transactions for the Gift Shop and in the Swarovski Boutique as needed.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES

Perform cash, comp, and credit card sales transactions for Gift Shop. Responsible for safeguarding and balancing bank and daily revenue generated by Gift Shop. Assist guests with product selection. Clean and restock Gift Shop during slow periods. Serve as information resource; display knowledge of current and upcoming events. Protect the assets of PRC by knowing product lines, keeping track of merchandise, adhering to accurate accounting procedures, and providing guest service. Logically and independently plan, organize, and complete work in a timely manner. Communicate effectively both verbally and in writing when required to both Guests and Team Members at all levels. Comply with PRC and Department Policies and Procedures, Service Guarantees, and safety and emergency procedures. Ensure that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies to ensure accountability. Ensure that all billable services are properly reported and accurately reflected in Infor and on financial statements. Ensure adjustments are appropriate and approved. Ensure the recording and reporting of all Pechanga assets follows current Standard Operating Procedures (SOP) and Policies and Procedures; maintain compliance with internal controls and outside agency regulations. Other duties as assigned.

ACCOUNTABILITY

This position does not have any supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

EDUCATION/EXPERIENCE/TRAINING

High school diploma or general education degree (GED); minimum one (1) year of cash handling experience in retail or guest service is required; cash register experience preferred; or an equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos as well as the ability to write simple correspondence. Ability to communicate and present product information to guests.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to work with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES

Strong communication skills verbally to provide clear direction to Guests and Team Members at all levels. Strong guest service skills and the will to assist Guests and Team Members. Ability to deal with and accept ever-changing information. Possess basic computer and keyboarding skills. Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment. Must be able to take direction and follow through with assigned tasks. Ability to remain calm during emergency or stressful situations. Must be willing to report any usual or unacceptable activity to management. Must be a self‑starter who is highly motivated and resourceful. Must have a pleasant personality and present a professional image when assisting guests. Must be flexible and willing to work nights, weekends, and holidays. Ability to multi‑task and work in a high paced environment. Ability to work under stressful situations. Ability to make sale and promote upselling.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job. #J-18808-Ljbffr Infor