General Manager

Job DescriptionJob DescriptionGeneral ManagerLocation: Sturgeon Bay, WIProfessional SummaryThe General Manager will provide overall leadership and strategic direction for a year-round resort and association, overseeing campground, waterpark, condominium, and guest amenities. This role is responsible for daily operations, financial performance, staff leadership, regulatory compliance, member satisfaction, and long-term business planning. Key Responsibilities / RequirementsOversee operations across campground, waterpark, food and beverage, housekeeping, maintenance, security, retail, and recreational activities.Lead department managers and seasonal employees, including recruitment, staffing, training, performance management, and employee development.Develop and manage annual operating and capital budgets, monitor financial performance, and report results to the Board of Directors.Establish operational goals, implement policies, and recommend improvements to efficiency and service quality.Ensure compliance with applicable regulations, OSHA requirements, employment laws, insurance policies, and workplace safety standards.Oversee risk management, emergency preparedness, incident reporting, and crisis response.Build positive relationships with Board members, owners, seasonal campers, guests, vendors, contractors, and community stakeholders.Oversee capital improvement projects, including procurement, budgeting, contractor coordination, and project timelines.Monitor guest and member satisfaction and address significant concerns. QualificationsBachelor's degree in Business Administration, Hospitality Management, Recreation Management, Public Administration, Risk Management, or a related field; equivalent experience may be considered.5+ years of multifaceted business management experience.Experience supervising multiple departments and management-level employees.Strong background in budgeting, financial management, and operational oversight.Experience in leadership, strategic planning, employee relations, and organizational development.Knowledge of regulatory compliance, risk management, workplace safety, and HR practices.Resort, campground, hotel, waterpark, or HOA/association management experience preferred.Strong communication, decision-making, problem-solving, and conflict-resolution skills. BenefitsMonthly health insurance stipend.End-of-season performance bonus.Paid vacation and time off.Paid off-season holidays.403(b) retirement plan with employer matching after two years of service.