People Services Manager

Job Description

Your experience matters

Centerpoint Health - Georgetown Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a People Services Manager joining our team, you're embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Why join us

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

What we're looking for

The People Services Manager is a market-level leadership role responsible for overseeing the daily operations of the People Services function in alignment with organizational strategy and values. This position supports both the Multiple locations and plays a critical role in strengthening employee engagement, leadership capability, workforce stability, and compliance within a healthcare environment.


How you'll contribute

A People Services Manager who excels in this role:

• Develop and support departmental goals, standards, and objectives that directly align with the organization's strategic plan and vision.
• Lead and manage employee relations initiatives, including performance management, conflict resolution, staff satisfaction, and corrective action processes.
• Oversee and coordinate workforce activities including scheduling, recruitment, onboarding, payroll, staff development, and student engagement programs.
• Design and implement leadership development initiatives to strengthen management capability and support succession planning across the organization.
• Facilitate training sessions and workshops for leaders and staff on topics such as employee relations, compliance, performance management, and professional development.
• Serve as a strategic partner and trusted advisor to officers and senior leaders, providing guidance on people-related matters, organizational effectiveness, and culture.
• Align people practice with business objectives across multiple locations.
• Contribute to operational and workforce decisions that improve staff stability and employee engagement.
• Oversee and administers the organization's workers' compensation program, including injury reporting, claim management, coordination with carriers and third party administrators, return to work planning, and compliance with state and federal requirements.
• Manage leave of absence programs, including FMLA, ADAAA related medical leaves, and other statutory or organizational leave programs, ensuring accurate documentation, timely communication, and consistent application of policy.
• Coordinate and evaluate reasonable accommodation requests in compliance with the Americans with Disabilities Act Amendments Act (ADAAA), engaging in the interactive process with employees, leaders, and healthcare providers to determine appropriate accommodations while balancing operational needs.
• Conduct and supports overall compensation review activities, including job evaluations, pay equity analysis, market benchmarking, and compensation recommendations to ensure competitive, equitable, and compliant pay practices.
• Analyze, track, and report on workforce metrics, including turnover trends, retention risks, and engagement indicators, and recommends data-driven solutions to improve outcomes.
• Determine, justify, and manage departmental needs related to systems, equipment, and supplies while monitoring appropriate usage and functionality.
• Create and foster an environment that promotes professional growth, accountability, and alignment with the companies Health's mission and continuum of care.
• Maintain regular and reliable attendance.
• Perform other related duties as assigned.

ADDITIONAL RESPONSIBILITIES AND COMPLIANCE

• Serve both internal team members and external customers, including clients, patients, contractors, and vendors.
• Work with sensitive and confidential information and ensures adherence to applicable privacy and security standards.
• Demonstrate a comprehensive understanding of healthcare regulations and compliance requirements (e.g., HIPAA).
• Apply organizational policies, procedures, and business office standards consistently and effectively.

SUPERVISORY RESPONSIBILITIES

• Manage and direct the work of others, including planning, assigning, scheduling, and reviewing work to ensure quality standards are met.
• Responsible for hiring, training, developing, evaluating performance, and administering corrective action and termination decisions as necessary.

KNOWLEDGE, SKILLS & ABILITIES

• Strong business and quantitative skills, including the ability to analyze data, compute trends, and interpret workforce metrics.
• Proficient computer skills, including regular use of email, word processing, spreadsheets, databases, and presentations to support business objectives.
• Advanced communication skills with the ability to present complex information, address sensitive situations, and influence leaders at all levels.
• Demonstrated judgment and problem-solving abilities in complex and varied situations affecting departmental operations.
• Strong project management and organizational skills with the ability to manage multiple priorities and initiatives simultaneously.

EDUCATION AND EXPERIENCE

• Bachelor's degree in a related field preferred; applicable work experience may be considered in lieu of education.

Schedule: Full Time / Day

EEOC Statement

Centerpoint Health - Georgetown Hospital is an Equal Opportunity Employer. Centerpoint Health - Georgetown Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.

About Us

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

About the Team

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.