Case Manager

Key Responsibilities:

• Deliver  C-FIRST training to DCS employees, covering the range of C-FIRST application modules and tasks specific to varying roles within the system both in-person and virtually.
• Develop training materials for specialized tasks in C-FIRST.
• Generate data within the C-FIRST training sandbox for use in C-FIRST training. 
• Collaborate with subject matter experts from the Department of Children's Services and Deloitte to enhance training development and delivery. 
• Provide web-based technical assistance to staff to facilitate system learning. 
• Utilize  Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel will be required within the State of TN.

Minimum Qualifications:

• One (1) year of experience in  training delivery , adult education, or staff development
• Proficiency in  Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree is required

Preferred Qualifications:

• Experience delivering training in a  government or human services setting

• Experience training computer systems

Work Conditions:

• Travel may be required for in-person training sessions
• Hybrid work environment with both remote and on-site responsibilities