Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a manufacturing organization in Lakewood, New Jersey. This contract opportunity with permanent potential is ideal for someone who enjoys supporting customers, coordinating order activity, and working closely with sales and operations teams in a fast-paced environment. The role focuses on delivering responsive service for domestic and international accounts while helping ensure accurate documentation, timely communication, and smooth daily workflow.

Responsibilities:
• Manage customer orders from initial entry through follow-up, ensuring information is complete and accurate.
• Prepare pricing quotations and create invoices for both routine and special customer transactions.
• Support international order processing by coordinating freight calculations and assembling required shipping and export paperwork.
• Respond to inbound inquiries from distributors, dental offices, commercial clients, and sales representatives regarding product details, shipment progress, and order updates.
• Establish and maintain customer and dealer records, including sending application materials and setting up new accounts in company systems.
• Handle returns, issue appropriate credits, and document customer concerns in accordance with internal procedures.
• Assist sales operations by investigating pricing differences and helping communicate annual pricing updates to customers.
• Generate recurring reports, maintain organized records, and contribute to onboarding support for new team members.• Previous customer service experience in a call center, order management, or similar support environment.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to communicate professionally with internal teams and external customers by phone and email.
• Experience handling invoices, quotes, returns, or shipment-related documentation is preferred.
• Comfortable managing multiple priorities in a deadline-driven setting.
• Proficiency with standard business software and the ability to learn new internal systems quickly.
• Strong problem-solving skills with the ability to address customer issues in a calm and solution-oriented manner.