Host/Hostess

Part-Time Host/Hostess at Lou's Bar & Grill at Papago Golf CourseLou's Bar & Grill at Papago Golf Course, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a part-time Host/Hostess! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.Summary: Ideal candidates are organized, customer service-centric, and possess strong communication and interpersonal skills. Hosts & Hostesses receive and seat guests at the restaurant facility, while ensuring that guests are given friendly, attentive and efficient service in the dining room. Beginners are welcome – while at least a few months experience is preferred, it is not required for the position. Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed. Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management.ResponsibilitiesWelcomes each guest with a friendly greeting and escorts to their assigned tableSeats guests in station rotation while maintaining guest lists and following/enforcing check issue proceduresAssigns opening and/or closing side duties and supervises side work; ensures completed set ups of all stations before service staff departureAssists with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc.Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guestsRetains knowledge of all menu items, prices and general service proceduresResponsible for standards of appearance and cleanliness in all service areasRemains visible on dining room floor and is easily accessible to guests, staff and managementChecks all tables before service to ensure proper settingsCommunicates guest requests and concerns to the department managerIncorporates safe work practices in job performanceRegular and reliable attendancePerforms other duties as required by supervisorEducation and Experience RequirementsHigh school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experienceAbility to read and speak English may be required in order to perform the duties of the jobMust complete Alcohol Awareness TrainingKnowledge of Microsoft Office applicationsKnowledge of point of sales (POS) systemWorking ConditionsThe employee often is required to stand, walk, talk, and listenThe employee must be able to lift up to 10 lbs. regularlyWhile performing the required duties of this job, the employee is occasionally required to reach with arms and hands, use hands, taste, smell, climb, balance, stoop, kneel, crouch, or crawlNoise level is moderateWork extended hours during golf and holiday seasonWork weekends and holidaysBenefits & Other Compensation:Healthcare Benefits – Medical (if determined by the ACA measurement)Retirement Benefits – 401(k) with employer match (19 years of age and older)Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.