Program Manager

Program Manager I

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Duties and responsibilities include intake, assessments, service planning, service delivery, and goal attainment; training, supervision, and problem-solving for difficult cases; meeting grant objectives, adhering to grant guidelines; providing information to Division Director highlighting progress to reaching set goals; providing quality service to clients with rental issues; monitoring program compliance to VOALA policies and required procedures; measuring and assessing impact of services; effectively communicating project expectations to team members; coordinating outreach and collaboration efforts with community partners and landlords; and other duties as directed to accomplish program goals.

Essential duties include services for this position must be provided on-site; operations; monitoring and measurement; coordination of services; administration; training and mentoring; change leadership; community outreach; and other duties as required and is subject to change at any time.

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Qualifications

Requirements include the ability to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications; ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.

Education includes a Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).

Experience includes minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision; minimum of 2 year of direct experience in Staff Management.

Preferred qualifications include Master of Social Work or discipline related to Program services; experience connecting clients to community and government resources; experience serving the target community (veterans, homeless, at-risk youth, et cetera); knowledge about community resources; experience with HMIS and other relevant databases used by partner service providers; ability to work with people from various backgrounds and/or limited English capabilities.