Field Service Technician I- NH

Description & Requirements At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen. Position Summary Responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. To represent the Andersen brand and encourage/promote the long‑term use of Andersen Enterprise products and services. Promote corporate goodwill while limiting liability to the enterprise. Position Primary Responsibilities Direct delivery of service solutions for customers to promote the value of the Andersen brand. Dismantles and replaces windows and doors in a customer setting, respectful of the customer’s environment. Performs repairs to windows or doors and installs replacement parts and product on the jobsite as prescribed. Works independently or as part of a team, as necessary. Presents a professional image while completing repairs, adjustments and replacements in a timely manner. Enforces warranty compliance and communicates warranty policy information. Completes documentation accurately and promptly (e.g., expense reports, job assessments, hours, travel advance). Completes electronic paperwork of assigned tasks accurately. Monitors and documents product performance and communicates observations and trends to responsible service support personnel. Tactfully resolves difficult situations with customers (internal or external). Maximizes the customer experience process by offering in‑home labor, sales, and surveys to customers while on job sites. Position Must Have Qualifications High school diploma and valid driver’s license with clean driving record; 2 or more years window installation experience, preferably with Andersen products. Maintains high standards of dependability, including satisfactory attendance, safety compliance, and time management. Knowledge of products, service procedures, and construction methods. Able to climb and perform work activities while on ladders, scaffolding, or other lift devices. Ability to carry or maneuver materials and products up to 70 lbs. independently, and to lift/maneuver items weighing more than 70 lbs. by enlisting other associates for assistance. Basic problem‑solving, strong communication, and time‑management skills. Position Nice‑to‑Have Qualifications Basic computer skills and the ability to work with or learn applicable software applications (e.g., WebWindowCare, Word, Excel, PowerPoint, Field Service mobile app). Customer orientation. Position Physical Requirements Summary Stand for 8–10 hours. Lift 70 lbs. Compensation Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $27.25–$39.55 per hour. Culture and Benefits 401(k) plan with employer fixed contributions and company matching. Profit sharing. Medical, dental, prescription, and vision coverage. Tax‑advantaged accounts for healthcare expenses. Life insurance. Paid time off, paid holidays. Paid maternity leave and paid parental leave. Dependent‑care flexible spending account. Career growth planning and nationwide career opportunities. Profit Sharing In 2025 Andersen has set a profit‑sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments, with payment amounts tied to quarterly operating profit performance. Visa Sponsorship At this time, we are not sponsoring candidates for work authorization in this position. If you independently secure work authorization, consider applying. Equal Opportunity Employer Andersen Corporation is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state, and local laws. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Andersen Corporation